1st Line Service Desk Engineer
CV-LibraryBolton, Greater ManchestercontractPosted: 9 April 2026
Apply NowRole: 1st Line IT Service Desk Engineer
Onsite: 5 days
Contract Role: 3 months
Location: Bolton
Salary/Package: £140pd - £180 pd - PAYE
About the job
Our client are the UK's largest independent provider of high-quality special needs education, empowering every child to thrive through personalised learning and opportunity.
They are looking for a dedicated and customer‑focused 1st Line IT Service Desk Engineer to join their Central IT Team. You'll provide responsive, high‑quality technical support across our offices and schools ensuring colleagues are equipped with the tools they need to deliver exceptional outcomes for the children and young people we support.
Key Responsibilities
Act as the first point of contact for all IT-related queries across the organisation
Respond to and resolve incidents and service requests, providing timely updates to users
Escalate complex issues to 2nd Line Engineers or the IT Service Desk Manager
Accurately log and document incidents, requests, and resolutions
Support users with hardware and software troubleshooting
Configure and maintain user accounts and permissions
Install, set up, and support applications across user devices
Provide printer, laptop, mobile device, and tablet support
Assist with connectivity and hardware across remote sites
Contribute to and maintain internal knowledge base articles
Identify opportunities for process improvements and enhanced efficiency
Engage positively with colleagues across OFG, supporting a collaborative IT culture
Experience, Skills & Qualifications
Essential
Strong customer service skills, with the ability to communicate clearly and professionally
Working knowledge of hardware, software, and operating system support
Ability to diagnose basic technical faults and resolve issues methodically
Ability to prioritise workload, work under pressure, and meet deadlines
Strong organisational skills and attention to detail
Ability to work independently and take ownership of tasks
Excellent interpersonal and problem‑solving skills
Working knowledge of Microsoft applications and service desk systemsDesirable
1-2 years' experience in a 1st line support or technical service desk role
Experience with Microsoft 365, Active Directory, Azure, or cloud-based solutions
Basic understanding of networking, virtualisation, or IT security
Experience supporting hardware/software across various devices
Familiarity with Jamf or Microsoft Intune
Knowledge of ITIL principles
Working towards or holding a relevant IT qualificationINDIT
Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.
Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position
Onsite: 5 days
Contract Role: 3 months
Location: Bolton
Salary/Package: £140pd - £180 pd - PAYE
About the job
Our client are the UK's largest independent provider of high-quality special needs education, empowering every child to thrive through personalised learning and opportunity.
They are looking for a dedicated and customer‑focused 1st Line IT Service Desk Engineer to join their Central IT Team. You'll provide responsive, high‑quality technical support across our offices and schools ensuring colleagues are equipped with the tools they need to deliver exceptional outcomes for the children and young people we support.
Key Responsibilities
Act as the first point of contact for all IT-related queries across the organisation
Respond to and resolve incidents and service requests, providing timely updates to users
Escalate complex issues to 2nd Line Engineers or the IT Service Desk Manager
Accurately log and document incidents, requests, and resolutions
Support users with hardware and software troubleshooting
Configure and maintain user accounts and permissions
Install, set up, and support applications across user devices
Provide printer, laptop, mobile device, and tablet support
Assist with connectivity and hardware across remote sites
Contribute to and maintain internal knowledge base articles
Identify opportunities for process improvements and enhanced efficiency
Engage positively with colleagues across OFG, supporting a collaborative IT culture
Experience, Skills & Qualifications
Essential
Strong customer service skills, with the ability to communicate clearly and professionally
Working knowledge of hardware, software, and operating system support
Ability to diagnose basic technical faults and resolve issues methodically
Ability to prioritise workload, work under pressure, and meet deadlines
Strong organisational skills and attention to detail
Ability to work independently and take ownership of tasks
Excellent interpersonal and problem‑solving skills
Working knowledge of Microsoft applications and service desk systemsDesirable
1-2 years' experience in a 1st line support or technical service desk role
Experience with Microsoft 365, Active Directory, Azure, or cloud-based solutions
Basic understanding of networking, virtualisation, or IT security
Experience supporting hardware/software across various devices
Familiarity with Jamf or Microsoft Intune
Knowledge of ITIL principles
Working towards or holding a relevant IT qualificationINDIT
Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.
Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position