3rd Line Service Desk Engineer
CV-LibraryNN4, Hardingstone, West NorthamptonshirepermanentPosted: 12 March 2026
Apply Now3rd Line Service Desk Engineer
Northampton (Hybrid)
Permanent, Full Time
Up to £55,000 + excellent company benefits!
You’ll join a supportive, fun, and hard‑working team with great perks-social events, incentives, top tech for office and home, subsidised healthcare and a clear progression plan with training and mentoring!
Join a leading IT solutions and managed services provider as a 3rd Line Service Desk Engineer, where you’ll take ownership of complex technical challenges and act as a key escalation point for 1st and 2nd line teams. This role is ideal for a hands‑on infrastructure specialist with strong networking and SQL expertise who thrives in a collaborative, fast‑moving environment.
What You’ll Be Doing
* Provide 3rd line technical support across infrastructure, cloud, networking and database environments
* Take charge of escalations from 1st/2nd line engineers, ensuring timely resolution and excellent communication throughout
* Troubleshoot and maintain Windows Server, Active Directory, Exchange and SQL platforms
* Manage network configurations including DNS, DHCP, switching, routing and firewalls
* Support VMware or Hyper‑V virtualisation platforms, along with Dell/HP server and SAN hardware
* Occasionally deliver on‑site support for escalated incidents and project implementations
What You’ll Bring
* 3+ years’ experience in a 3rd line technical support or infrastructure role
* Strong, hands‑on experience with networking (DNS, DHCP, switches, routers, firewalls) and SQL Server management is essential
* Proven track record supporting enterprise IT environments (Windows Server, AD, Exchange, security, backups)
* Solid understanding of VMware vSphere and/or Microsoft Hyper‑V
* Experience with Dell or HP server/blade infrastructure and SAN storage
* Relevant certifications such as AZ‑, MS‑, VCP, or CCNA preferred
To apply, please submit a copy of your up-to-date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted
Northampton (Hybrid)
Permanent, Full Time
Up to £55,000 + excellent company benefits!
You’ll join a supportive, fun, and hard‑working team with great perks-social events, incentives, top tech for office and home, subsidised healthcare and a clear progression plan with training and mentoring!
Join a leading IT solutions and managed services provider as a 3rd Line Service Desk Engineer, where you’ll take ownership of complex technical challenges and act as a key escalation point for 1st and 2nd line teams. This role is ideal for a hands‑on infrastructure specialist with strong networking and SQL expertise who thrives in a collaborative, fast‑moving environment.
What You’ll Be Doing
* Provide 3rd line technical support across infrastructure, cloud, networking and database environments
* Take charge of escalations from 1st/2nd line engineers, ensuring timely resolution and excellent communication throughout
* Troubleshoot and maintain Windows Server, Active Directory, Exchange and SQL platforms
* Manage network configurations including DNS, DHCP, switching, routing and firewalls
* Support VMware or Hyper‑V virtualisation platforms, along with Dell/HP server and SAN hardware
* Occasionally deliver on‑site support for escalated incidents and project implementations
What You’ll Bring
* 3+ years’ experience in a 3rd line technical support or infrastructure role
* Strong, hands‑on experience with networking (DNS, DHCP, switches, routers, firewalls) and SQL Server management is essential
* Proven track record supporting enterprise IT environments (Windows Server, AD, Exchange, security, backups)
* Solid understanding of VMware vSphere and/or Microsoft Hyper‑V
* Experience with Dell or HP server/blade infrastructure and SAN storage
* Relevant certifications such as AZ‑, MS‑, VCP, or CCNA preferred
To apply, please submit a copy of your up-to-date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted