3rd Line Support Engineer
CV-LibraryCheltenham, ENG, GBpermanentPosted: 7 April 2026
Apply Now3rd Line Support Engineer
Location: Cheltenham (Hybrid working)
Salary: £45,000–£48,000
Benefits: Competitive salary + hybrid working + progression opportunities
Our client, a leading IT services provider, is hiring a 3rd Line Support Engineer to play a key role in delivering high-level technical support and infrastructure expertise. This role offers the opportunity to work across a diverse client base, resolving complex issues and contributing to ongoing service improvement.
What you’ll do:
Provide 3rd line support across a range of infrastructure technologies
Troubleshoot and resolve complex technical incidents and escalations
Support and maintain servers, networks, and cloud environments
Assist with project delivery, including system upgrades and migrations
Mentor junior engineers and contribute to knowledge sharing
You’ll work closely with service desk teams, infrastructure specialists, and clients to ensure high-quality service delivery and continuous improvement.
What we’re looking for:
Proven experience in a 3rd line support role
Strong knowledge of Microsoft technologies (Windows Server, O365, Azure)
Experience with networking (firewalls, switches, VPNs)
Virtualisation experience (e.g. VMware or Hyper-V)
Strong troubleshooting and problem-solving skills
The ideal candidate will bring a proactive mindset, strong communication skills, and enjoy working in a fast-paced, client-focused environment.
Why join?
Hybrid working model (Cheltenham-based)
Opportunity to work with a broad range of technologies
Supportive and collaborative team environment
Clear opportunities for career progression
Apply now to take the next step in your technical career within a growing IT services team
Location: Cheltenham (Hybrid working)
Salary: £45,000–£48,000
Benefits: Competitive salary + hybrid working + progression opportunities
Our client, a leading IT services provider, is hiring a 3rd Line Support Engineer to play a key role in delivering high-level technical support and infrastructure expertise. This role offers the opportunity to work across a diverse client base, resolving complex issues and contributing to ongoing service improvement.
What you’ll do:
Provide 3rd line support across a range of infrastructure technologies
Troubleshoot and resolve complex technical incidents and escalations
Support and maintain servers, networks, and cloud environments
Assist with project delivery, including system upgrades and migrations
Mentor junior engineers and contribute to knowledge sharing
You’ll work closely with service desk teams, infrastructure specialists, and clients to ensure high-quality service delivery and continuous improvement.
What we’re looking for:
Proven experience in a 3rd line support role
Strong knowledge of Microsoft technologies (Windows Server, O365, Azure)
Experience with networking (firewalls, switches, VPNs)
Virtualisation experience (e.g. VMware or Hyper-V)
Strong troubleshooting and problem-solving skills
The ideal candidate will bring a proactive mindset, strong communication skills, and enjoy working in a fast-paced, client-focused environment.
Why join?
Hybrid working model (Cheltenham-based)
Opportunity to work with a broad range of technologies
Supportive and collaborative team environment
Clear opportunities for career progression
Apply now to take the next step in your technical career within a growing IT services team