Allocations Officer
CV-LibraryLondontemporaryPosted: 20 April 2026
Apply NowMarks Consulting Partners are currently looking for an Allocations Officer to work with one of our Local Authority clients in London.
What the Job Will Be Doing
* Managing a caseload of housing applicants, delivering an efficient and responsive allocations service
* Assessing applications in line with Housing Act 1985 and Housing Act 1996 (Part VI), including eligibility, banding and priority
* Maintaining and updating the Housing Register and transfer list, ensuring accurate and up-to-date records
* Shortlisting, nominating and allocating properties in line with allocations policy and within agreed timescales
* Supporting the choice-based lettings system, including advertising properties and advising applicants on bidding
* Providing clear and accurate housing advice to applicants, including explaining decisions and rights to review
* Working to minimise void and re-let times, contributing to effective use of housing stock
* Supporting placements into emergency accommodation where required and participating in duty rotas
* Managing complex cases, including referrals to medical officers, social care and other services
* Handling enquiries, complaints and Member enquiries in line with service standards
* Working collaboratively with internal teams and external partners to deliver effective housing solutions
* Maintaining compliance with housing legislation, policies and Codes of Guidance at all times
What You Will Need
* Experience working within housing allocations, lettings or housing needs in a Local Authority or similar setting
* Strong knowledge of housing legislation, particularly Housing Act 1996 (Part VI)
* Experience managing a caseload and working within a target-driven environment
* Experience using housing management systems (e.g. Locata or similar)
* Strong communication skills, with the ability to provide clear advice and handle sensitive situations
* Ability to work collaboratively with a range of stakeholders and partners
* Good organisational skills with the ability to prioritise workloads effectively
* Ability to handle complex cases and make informed decisions
What the Job Will Be Doing
* Managing a caseload of housing applicants, delivering an efficient and responsive allocations service
* Assessing applications in line with Housing Act 1985 and Housing Act 1996 (Part VI), including eligibility, banding and priority
* Maintaining and updating the Housing Register and transfer list, ensuring accurate and up-to-date records
* Shortlisting, nominating and allocating properties in line with allocations policy and within agreed timescales
* Supporting the choice-based lettings system, including advertising properties and advising applicants on bidding
* Providing clear and accurate housing advice to applicants, including explaining decisions and rights to review
* Working to minimise void and re-let times, contributing to effective use of housing stock
* Supporting placements into emergency accommodation where required and participating in duty rotas
* Managing complex cases, including referrals to medical officers, social care and other services
* Handling enquiries, complaints and Member enquiries in line with service standards
* Working collaboratively with internal teams and external partners to deliver effective housing solutions
* Maintaining compliance with housing legislation, policies and Codes of Guidance at all times
What You Will Need
* Experience working within housing allocations, lettings or housing needs in a Local Authority or similar setting
* Strong knowledge of housing legislation, particularly Housing Act 1996 (Part VI)
* Experience managing a caseload and working within a target-driven environment
* Experience using housing management systems (e.g. Locata or similar)
* Strong communication skills, with the ability to provide clear advice and handle sensitive situations
* Ability to work collaboratively with a range of stakeholders and partners
* Good organisational skills with the ability to prioritise workloads effectively
* Ability to handle complex cases and make informed decisions