Benefits Officer
CV-LibrarySouth WesttemporaryPosted: 22 June 2026
Apply NowWe are currently recruiting for an experienced Benefits Officer to support a busy Local Authority Revenues & Benefits team.
You will be responsible for the accurate assessment and processing of Housing Benefit and Council Tax Reduction claims, ensuring compliance with current legislation and delivering a high-quality service to residents.
This is a fully remote position with an immediate start available.
📌 Key Responsibilities
* Assess and process claims for Housing Benefit and Council Tax Reduction
* Administer Discretionary Financial Support schemes, including Homeless Prevention Grants
* Ensure all work is completed in line with relevant legislation and local policies
* Maintain accurate records and case notes on the system
* Calculate entitlements and verify supporting documentation
* Handle customer queries across multiple channels (phone, email, written correspondence)
* Work to performance targets and turnaround times
✅ Requirements
* Minimum 3 years’ experience assessing Housing Benefit and Council Tax Reduction claims
* Strong working knowledge of relevant Benefits legislation and procedures
* Experience using Northgate / NEC Revenues & Benefits system (essential)
* Ability to manage a high-volume caseload accurately and efficiently
* Strong numerical and analytical skills
* Excellent communication skills with the ability to engage diverse customers
You will be responsible for the accurate assessment and processing of Housing Benefit and Council Tax Reduction claims, ensuring compliance with current legislation and delivering a high-quality service to residents.
This is a fully remote position with an immediate start available.
📌 Key Responsibilities
* Assess and process claims for Housing Benefit and Council Tax Reduction
* Administer Discretionary Financial Support schemes, including Homeless Prevention Grants
* Ensure all work is completed in line with relevant legislation and local policies
* Maintain accurate records and case notes on the system
* Calculate entitlements and verify supporting documentation
* Handle customer queries across multiple channels (phone, email, written correspondence)
* Work to performance targets and turnaround times
✅ Requirements
* Minimum 3 years’ experience assessing Housing Benefit and Council Tax Reduction claims
* Strong working knowledge of relevant Benefits legislation and procedures
* Experience using Northgate / NEC Revenues & Benefits system (essential)
* Ability to manage a high-volume caseload accurately and efficiently
* Strong numerical and analytical skills
* Excellent communication skills with the ability to engage diverse customers