Collections Advisor
CV-LibraryGlascote, StaffordshirepermanentPosted: 12 May 2026
Apply NowCollections Advisor | Customer Service
£24,780 Basic + Realistic OTE £35,000 | Monday–Friday | Career Progression
Are you an experienced Collections Advisor, Customer Service Advisor, or Contact Centre professional looking for your next opportunity?
Join a growing, people-focused business where your contribution is recognised, your development is supported, and your earning potential is rewarded. This is a fantastic opportunity for someone who enjoys building customer relationships, negotiating positive outcomes, and delivering exceptional service in a fast-paced environment.
What’s in it for you?
* Monday to Friday, 9:00am–5:30pm – no weekends
* Competitive basic salary of £24,780 with realistic OTE of £35,000+ in year one
* 20 days annual leave plus Christmas shutdown, your birthday off, and option to buy additional holiday
* Access to BHSF healthcare benefits, private medical appointments, mental health support, and death in service cover
* Structured training, apprenticeships, and genuine career progression opportunities
* Casual dress days, team socials, and long-service recognition
* Free on-site parking and discounted travel options
Key Responsibilities:
As a Collections Advisor, you will:
* Make outbound calls to customers to discuss outstanding balances and agree suitable payment solutions
* Manage inbound customer calls, resolving account queries professionally and efficiently
* Negotiate affordable repayment arrangements while balancing customer needs and business objectives
* Take secure card payments over the phone in line with compliance procedures
* Maintain accurate customer records and update internal systems
* Deliver outstanding customer service across every interaction
* Build rapport with customers and support positive account resolution
* Work towards individual and team performance targets
Skills & Experience:
To succeed in this role, you may have experience as a Collections Advisor, Customer Service Advisor, Accounts Receivable Advisor, Debt Recovery Advisor, or Contact Centre Agent. You’ll ideally have:
* Previous experience in collections, customer service, arrears, or a phone-based financial services environment
* Strong communication and negotiation skills
* Confidence handling sensitive customer conversations over the phone
* Experience taking payments and discussing account balances
* Good IT skills, including Microsoft Office and CRM/account management systems
* Strong attention to detail and accurate record-keeping
* A positive, resilient, and target-driven approach
Apply today if you’re looking for a role where your hard work is recognised, your earning potential is uncapped, and your career can genuinely progress. We’d love to hear from you
£24,780 Basic + Realistic OTE £35,000 | Monday–Friday | Career Progression
Are you an experienced Collections Advisor, Customer Service Advisor, or Contact Centre professional looking for your next opportunity?
Join a growing, people-focused business where your contribution is recognised, your development is supported, and your earning potential is rewarded. This is a fantastic opportunity for someone who enjoys building customer relationships, negotiating positive outcomes, and delivering exceptional service in a fast-paced environment.
What’s in it for you?
* Monday to Friday, 9:00am–5:30pm – no weekends
* Competitive basic salary of £24,780 with realistic OTE of £35,000+ in year one
* 20 days annual leave plus Christmas shutdown, your birthday off, and option to buy additional holiday
* Access to BHSF healthcare benefits, private medical appointments, mental health support, and death in service cover
* Structured training, apprenticeships, and genuine career progression opportunities
* Casual dress days, team socials, and long-service recognition
* Free on-site parking and discounted travel options
Key Responsibilities:
As a Collections Advisor, you will:
* Make outbound calls to customers to discuss outstanding balances and agree suitable payment solutions
* Manage inbound customer calls, resolving account queries professionally and efficiently
* Negotiate affordable repayment arrangements while balancing customer needs and business objectives
* Take secure card payments over the phone in line with compliance procedures
* Maintain accurate customer records and update internal systems
* Deliver outstanding customer service across every interaction
* Build rapport with customers and support positive account resolution
* Work towards individual and team performance targets
Skills & Experience:
To succeed in this role, you may have experience as a Collections Advisor, Customer Service Advisor, Accounts Receivable Advisor, Debt Recovery Advisor, or Contact Centre Agent. You’ll ideally have:
* Previous experience in collections, customer service, arrears, or a phone-based financial services environment
* Strong communication and negotiation skills
* Confidence handling sensitive customer conversations over the phone
* Experience taking payments and discussing account balances
* Good IT skills, including Microsoft Office and CRM/account management systems
* Strong attention to detail and accurate record-keeping
* A positive, resilient, and target-driven approach
Apply today if you’re looking for a role where your hard work is recognised, your earning potential is uncapped, and your career can genuinely progress. We’d love to hear from you