Complaints Officer
CV-LibraryExeter, DevonpermanentPosted: 5 August 2026
Apply NowBDS are recuiting 2 Complaints officer to work with a leading housing association in Exeter.
Full time Monday- Friday 9am- 5pm
3 days from home, 2 days in the office following completing training
6 month fixed term contract in the first instance.
Salary £33,163 per annum
Main duties include but are not limited too;
* Conduct detailed investigations into resident complaints, ensuring all relevant information is gathered and analysed to provide fair resolutions.
* Work closely with internal teams and external contractors to gather evidence and resolve complaints.
* Ensure compliance with the Housing Ombudsman Complaint Handling Code and other regulatory requirements in all complaint-handling activities.
* Document all complaint-related interactions in the CRM system, ensuring transparency and accurate record-keeping.
* Provide feedback to management and other teams on recurring issues to drive service improvement and reduce complaint volumes.
Essential Criteria:
* Proven experience of managing customer service complaints.
* Customer Service qualification (or equivalent experience through work or study), or willingness to work towards.
* Experience in working in a customer service environment.
Desirable:
* Experience creating reports along with knowledge of performance monitoring and management.
* Knowledge of social housing policy.
* Experience of scheduling activities, events or deliveries and of using a booking system or software.
Please apply now for immediate consideration
Full time Monday- Friday 9am- 5pm
3 days from home, 2 days in the office following completing training
6 month fixed term contract in the first instance.
Salary £33,163 per annum
Main duties include but are not limited too;
* Conduct detailed investigations into resident complaints, ensuring all relevant information is gathered and analysed to provide fair resolutions.
* Work closely with internal teams and external contractors to gather evidence and resolve complaints.
* Ensure compliance with the Housing Ombudsman Complaint Handling Code and other regulatory requirements in all complaint-handling activities.
* Document all complaint-related interactions in the CRM system, ensuring transparency and accurate record-keeping.
* Provide feedback to management and other teams on recurring issues to drive service improvement and reduce complaint volumes.
Essential Criteria:
* Proven experience of managing customer service complaints.
* Customer Service qualification (or equivalent experience through work or study), or willingness to work towards.
* Experience in working in a customer service environment.
Desirable:
* Experience creating reports along with knowledge of performance monitoring and management.
* Knowledge of social housing policy.
* Experience of scheduling activities, events or deliveries and of using a booking system or software.
Please apply now for immediate consideration