Concierge
CV-LibraryHayes, Greater LondonpermanentPosted: 20 July 2026
Apply NowWe're now recruiting for a Concierge to join us at our development, High Point Village.
Important to note
Hours: 7:00 - 19:00.
Shift Pattern: 4 on - 4 off.
Location: UB3, Hayes.
Salary per hour: £14.25
Contract: 40 hpw average/permanent
What you'll be doing
*
To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner.
*
To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.
*
To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.
*
Accepting and issuing of resident’s parcels.
*
Meeting and Greeting all residents, guests and clients. Demonstrate stand to greet service.
*
Liaising with cleaning staff regarding domestic rubbish being removed from apartments and removing rubbish if necessary, following operating procedures.
*
Correct reporting of any security / health and safety issues.
*
Correct reporting of any incidents or complaints.
*
Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times.
*
Issuing of keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & disclaimers are in place.
*
Cross training of other resort departments.
*
Responding to resident enquiries by the b. Life system ensuring the time constraints are met for open tickets.
*
Receipt & issue of residents’ dry cleaning/laundry ensuring relevant paperwork is completed.
*
Apartment & Estate key audit during night shift, with follow up for any missing keys with the last person in possession.
*
Pro-actively dealing with maintenance and cleaning problems that are identified within the estate.
*
Maintain a safe environment for all people in the estate at all times.
*
Secure handling of people’s data, ensuring the PC is locked when not in use or nearby. Ensuring you comply by GDPR.
*
Report any accidents and record in the accident book as appropriate.
*
Turn on and off the lobby lights at the appropriate times.
*
Ability to handle high pressure moments where many people may be queuing. The capacity to deal with complex issues and the ability to stay calm when dealing with challenging people.
*
Conduct monthly stock checks of the first-aid box, concierge stock within concierge office and requisition supplies as appropriate.
*
Assist residents in a friendly, proactive and efficient manner with appropriate follow-up as necessary.
*
Know all essential aspects of the resort.
*
Build a good rapport with residents.
Please note: a full job description will be provided once shortlisted for the role.
What you'll need to be successful
*
Excellent communication skills.
*
Polite and confident with a great deal of patience.
*
Ability to multi-task and time-manage.
*
Strong verbal and written communication skills
What now?
Very simply - Apply!
Updates on applications made via our job boards will be provided over a 1–2-week period from the date of submission.
Not what you’re looking for?
Check out our careers page.
Ballymore operate as an equal opportunities' employer
Important to note
Hours: 7:00 - 19:00.
Shift Pattern: 4 on - 4 off.
Location: UB3, Hayes.
Salary per hour: £14.25
Contract: 40 hpw average/permanent
What you'll be doing
*
To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner.
*
To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.
*
To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.
*
Accepting and issuing of resident’s parcels.
*
Meeting and Greeting all residents, guests and clients. Demonstrate stand to greet service.
*
Liaising with cleaning staff regarding domestic rubbish being removed from apartments and removing rubbish if necessary, following operating procedures.
*
Correct reporting of any security / health and safety issues.
*
Correct reporting of any incidents or complaints.
*
Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times.
*
Issuing of keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & disclaimers are in place.
*
Cross training of other resort departments.
*
Responding to resident enquiries by the b. Life system ensuring the time constraints are met for open tickets.
*
Receipt & issue of residents’ dry cleaning/laundry ensuring relevant paperwork is completed.
*
Apartment & Estate key audit during night shift, with follow up for any missing keys with the last person in possession.
*
Pro-actively dealing with maintenance and cleaning problems that are identified within the estate.
*
Maintain a safe environment for all people in the estate at all times.
*
Secure handling of people’s data, ensuring the PC is locked when not in use or nearby. Ensuring you comply by GDPR.
*
Report any accidents and record in the accident book as appropriate.
*
Turn on and off the lobby lights at the appropriate times.
*
Ability to handle high pressure moments where many people may be queuing. The capacity to deal with complex issues and the ability to stay calm when dealing with challenging people.
*
Conduct monthly stock checks of the first-aid box, concierge stock within concierge office and requisition supplies as appropriate.
*
Assist residents in a friendly, proactive and efficient manner with appropriate follow-up as necessary.
*
Know all essential aspects of the resort.
*
Build a good rapport with residents.
Please note: a full job description will be provided once shortlisted for the role.
What you'll need to be successful
*
Excellent communication skills.
*
Polite and confident with a great deal of patience.
*
Ability to multi-task and time-manage.
*
Strong verbal and written communication skills
What now?
Very simply - Apply!
Updates on applications made via our job boards will be provided over a 1–2-week period from the date of submission.
Not what you’re looking for?
Check out our careers page.
Ballymore operate as an equal opportunities' employer