Credit Controller
CV-LibraryDE1, Derby, DerbyshirepermanentPosted: 14 May 2026
Apply NowCredit Control Officer
Full Time | Permanent
We are recruiting for an experienced Credit Control Officer to join a growing financial services organisation. This is an excellent opportunity for a proactive and organised individual to take ownership of arrears management, collections activity, and debt recovery processes within a supportive and professional environment.
The successful candidate will play a key role in reducing delinquency, improving collections performance, and maintaining the quality of the loan portfolio, whilst ensuring customers are treated fairly and in line with regulatory standards.
Key Responsibilities
*
Manage accounts in arrears from initial contact through to resolution
*
Carry out proactive outbound collections activity via telephone, email, and written communication
*
Negotiate repayment arrangements and support customers in finding sustainable solutions
*
Monitor and manage overdue accounts, ensuring timely follow-up on outstanding balances
*
Analyse debtor and collections reports to identify trends and escalate concerns where required
*
Maintain accurate records of all customer interactions and payment activity using internal systems
*
Reconcile accounts and process incoming payments across multiple channels
*
Work closely with internal departments to resolve account discrepancies and queries
*
Support continuous improvement initiatives across credit control and collections processes
*
Produce performance and collections-related reporting as required
Requirements
*
Previous experience within credit control, collections, recoveries, or arrears management
*
Experience within financial services, banking, lending, or a regulated environment would be advantageous
*
Strong analytical skills with the ability to interpret financial information accurately
*
Confident using Microsoft 365, including Excel, along with CRM or financial systems
*
Excellent communication and negotiation skills with a professional and customer-focused approach
*
Highly organised with strong attention to detail and accuracy
*
Ability to work independently and manage workload effectively
What’s on Offer
*
Permanent full-time opportunity
*
Supportive and collaborative working environment
*
Opportunity to develop within a growing finance function
*
Employee benefits package
*
Ongoing training and career development opportunities
If you are an experienced credit control or collections professional looking for your next opportunity within a professional financial services environment, we would love to hear from you
Full Time | Permanent
We are recruiting for an experienced Credit Control Officer to join a growing financial services organisation. This is an excellent opportunity for a proactive and organised individual to take ownership of arrears management, collections activity, and debt recovery processes within a supportive and professional environment.
The successful candidate will play a key role in reducing delinquency, improving collections performance, and maintaining the quality of the loan portfolio, whilst ensuring customers are treated fairly and in line with regulatory standards.
Key Responsibilities
*
Manage accounts in arrears from initial contact through to resolution
*
Carry out proactive outbound collections activity via telephone, email, and written communication
*
Negotiate repayment arrangements and support customers in finding sustainable solutions
*
Monitor and manage overdue accounts, ensuring timely follow-up on outstanding balances
*
Analyse debtor and collections reports to identify trends and escalate concerns where required
*
Maintain accurate records of all customer interactions and payment activity using internal systems
*
Reconcile accounts and process incoming payments across multiple channels
*
Work closely with internal departments to resolve account discrepancies and queries
*
Support continuous improvement initiatives across credit control and collections processes
*
Produce performance and collections-related reporting as required
Requirements
*
Previous experience within credit control, collections, recoveries, or arrears management
*
Experience within financial services, banking, lending, or a regulated environment would be advantageous
*
Strong analytical skills with the ability to interpret financial information accurately
*
Confident using Microsoft 365, including Excel, along with CRM or financial systems
*
Excellent communication and negotiation skills with a professional and customer-focused approach
*
Highly organised with strong attention to detail and accuracy
*
Ability to work independently and manage workload effectively
What’s on Offer
*
Permanent full-time opportunity
*
Supportive and collaborative working environment
*
Opportunity to develop within a growing finance function
*
Employee benefits package
*
Ongoing training and career development opportunities
If you are an experienced credit control or collections professional looking for your next opportunity within a professional financial services environment, we would love to hear from you