Customer 1st Advisor
CV-LibraryB35, Tyburn, City and Borough of BirminghampermanentPosted: 13 August 2026
Apply NowCustomer 1st Advisor
Castle Vale, Birmingham
£27,218 per annum
Permanent, Full Time (37 hours)
Closing Date: 27th August 2026 (12pm)
Interviews: week commencing the 7th September 2026
Our Customer 1st team is the first point of contact for customers, providing friendly, professional support across a wide range of enquiries.
As a Customer 1st Advisor, you will manage inbound calls, welcome customers at our Castle Vale offices, and support service delivery through a variety of administrative tasks and customer surveys. This is a varied, people‑focused role where no two days are the same.
About the role
In this role you will:
* Act as the first point of contact for customer queries, helping to resolve issues at the earliest opportunity
* Provide a professional front-of-house reception service, ensuring customers feel welcome and supported
* Handle customer enquiries via face‑to‑face contact, telephone and written communication
* Work closely with colleagues across different service areas to deliver joined‑up, efficient support
* Undertake administrative tasks and outbound survey work to support continuous service improvements
About you
We’re looking for someone who:
* Has a genuine passion for delivering excellent customer service
* Is confident communicating with customers in person, over the phone and in writing
* Has experience in office administration or customer‑facing roles
* Is flexible and adaptive to meet business needs
* Enjoys working as part of a team and supporting colleagues across different service areas
* Is eager to learn, proactive, and keen to develop new skills
If you enjoy helping people, solving problems, and being part of a supportive team that makes a real difference, we’d love to hear from you
Castle Vale, Birmingham
£27,218 per annum
Permanent, Full Time (37 hours)
Closing Date: 27th August 2026 (12pm)
Interviews: week commencing the 7th September 2026
Our Customer 1st team is the first point of contact for customers, providing friendly, professional support across a wide range of enquiries.
As a Customer 1st Advisor, you will manage inbound calls, welcome customers at our Castle Vale offices, and support service delivery through a variety of administrative tasks and customer surveys. This is a varied, people‑focused role where no two days are the same.
About the role
In this role you will:
* Act as the first point of contact for customer queries, helping to resolve issues at the earliest opportunity
* Provide a professional front-of-house reception service, ensuring customers feel welcome and supported
* Handle customer enquiries via face‑to‑face contact, telephone and written communication
* Work closely with colleagues across different service areas to deliver joined‑up, efficient support
* Undertake administrative tasks and outbound survey work to support continuous service improvements
About you
We’re looking for someone who:
* Has a genuine passion for delivering excellent customer service
* Is confident communicating with customers in person, over the phone and in writing
* Has experience in office administration or customer‑facing roles
* Is flexible and adaptive to meet business needs
* Enjoys working as part of a team and supporting colleagues across different service areas
* Is eager to learn, proactive, and keen to develop new skills
If you enjoy helping people, solving problems, and being part of a supportive team that makes a real difference, we’d love to hear from you