Customer Service Administrator
CV-LibraryTamworth, StaffordshirepermanentPosted: 10 March 2026
Apply NowWe’re looking for a proactive Customer Service Administrator join a successful manufacturer and supplier of a wide range of products for the construction industry.
What you’ll do
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Process orders, call-offs, quotes and customer enquiries (email & phone)
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Liaise with branches, Key Account Managers, Technical and Estimating teams
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Monitor stock, deliveries, shortages and service issues
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Produce accurate weekly/monthly reports and track KPIs
*
Flag delays, resolve issues and keep customers informed
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Support continuous improvement of CSO processes
What we’re looking for
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Strong customer service and communication skills
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Highly organised with great attention to detail
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Confident using Excel and producing management reports
*
Calm under pressure and able to manage a busy workload
*
Self-motivated, team-focused and driven
*
Comfortable working with multiple stakeholders and Teams meetings
What you’ll do
*
Process orders, call-offs, quotes and customer enquiries (email & phone)
*
Liaise with branches, Key Account Managers, Technical and Estimating teams
*
Monitor stock, deliveries, shortages and service issues
*
Produce accurate weekly/monthly reports and track KPIs
*
Flag delays, resolve issues and keep customers informed
*
Support continuous improvement of CSO processes
What we’re looking for
*
Strong customer service and communication skills
*
Highly organised with great attention to detail
*
Confident using Excel and producing management reports
*
Calm under pressure and able to manage a busy workload
*
Self-motivated, team-focused and driven
*
Comfortable working with multiple stakeholders and Teams meetings