Customer Service Advisor
CV-LibraryBirmingham, West MidlandspermanentPosted: 18 March 2026
Apply NowCustomer Service Advisor
Up to £24,000 DOE + Bonus
Birmingham - 8am to 8pm, Mon-Sun (Rota based)
Job Description:
MPJ Recruitment are working with a fast-growing, entrepreneurial motor insurance business specialising in Intervention, Hire and Repair. Led by a highly experienced leadership team with over 40 years' industry expertise, the business continues to expand and is now seeking Customer Service Advisor's to join a team of experienced individual managing repair and hire processes.
Customer Service Advisor Responsibilities:
Manage a varied portfolio of clients/customers across the claims process
Handle initial calls and correspondence, confirming whether the policyholder has valid grounds to claim.
Collect accurate details and documents needed to progress each claim.
Maintain effective diary management and prioritise your call load.
Provide clear updates, progress information, and coordination throughout the claim.
Assess policy cover, benefits,What We're Looking For:
At least 12 months experience in a customer service/telephony based environment
Awareness of current UK insurance trends and market impacts (Not essential)
A driven and motivated individual who is now looking to make a career within insurance/claimsSalary & Benefits:
Competitive salary
Enhanced contributory pension
Performance related bonus
Flexible benefits
Fully paid training and development provided
Funding of Industry related qualification
Extra Seasonal time leave
On-site Parking
Voluntary benefits schemes
Birthday holidayIn the first instance please apply to this advert by forwarding your CV to MPJ Recruitment Ltd, where one of our consultants will be in contact. However, preference will be given to those who match the criteria and experience.
Interested in knowing more?
Click Apply
Up to £24,000 DOE + Bonus
Birmingham - 8am to 8pm, Mon-Sun (Rota based)
Job Description:
MPJ Recruitment are working with a fast-growing, entrepreneurial motor insurance business specialising in Intervention, Hire and Repair. Led by a highly experienced leadership team with over 40 years' industry expertise, the business continues to expand and is now seeking Customer Service Advisor's to join a team of experienced individual managing repair and hire processes.
Customer Service Advisor Responsibilities:
Manage a varied portfolio of clients/customers across the claims process
Handle initial calls and correspondence, confirming whether the policyholder has valid grounds to claim.
Collect accurate details and documents needed to progress each claim.
Maintain effective diary management and prioritise your call load.
Provide clear updates, progress information, and coordination throughout the claim.
Assess policy cover, benefits,What We're Looking For:
At least 12 months experience in a customer service/telephony based environment
Awareness of current UK insurance trends and market impacts (Not essential)
A driven and motivated individual who is now looking to make a career within insurance/claimsSalary & Benefits:
Competitive salary
Enhanced contributory pension
Performance related bonus
Flexible benefits
Fully paid training and development provided
Funding of Industry related qualification
Extra Seasonal time leave
On-site Parking
Voluntary benefits schemes
Birthday holidayIn the first instance please apply to this advert by forwarding your CV to MPJ Recruitment Ltd, where one of our consultants will be in contact. However, preference will be given to those who match the criteria and experience.
Interested in knowing more?
Click Apply