E-Commerce Executive
CV-LibraryWest MidlandspermanentPosted: 23 April 2026
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E-COMMERCE EXECUTIVE
WEST MIDLANDS
SALARY £PLEASE CONTACT ME FOR DETAILS + 10% Bonus Opportunity + 25 Days Holiday plus Bank Holidays
Working Hours: Monday to Friday - 7:30am till 4:30pm
Our client is a leading packaging distributor and supplier specialising in industrial and e-commerce transit packaging solutions. The business has evolved into a fully integrated packaging provider serving customers across the UK and Europe. It offers a comprehensive range of products including corrugated boxes, protective packaging, adhesive tapes, pallet wrap, labels, and packaging automation solutions, with a strong emphasis on sustainability through the use of recycled and recyclable materials.
They are currently looking for an E-Commerce Executive to support and increase the growth and profitability of the company's e-commerce channel through proactive outbound sales activity, GP management and operational support. You will play a critical role in maximising revenue, reducing margin leaks and improving customer responsiveness while supporting the E-Commerce Account Manager during a period of transition and growth.
Key Responsibilities:
Deliver a high volume of proactive outbound e-commerce sales activity to existing customers, driving revenue growth, increasing order values & improving conversion rates
Identify and act on opportunities to increase gross profit, reduce margin leakage, and optimise pricing and order quantities
Manage and support outgoing e-commerce orders, ensuring fast turnaround and an excellent customer experience
Support the E-Commerce Account Manager with enquiries, quotations and customer communication, enabling focus on higher-value accounts
Analyse e-commerce sales and order data to identify opportunities for growth, profitability and cross-selling
Support optimisation of the end-to-end e-commerce customer journey, from enquiry through to post-purchase
Maintain e-commerce platforms, ensuring accurate product listings, pricing and inventory visibility
Collaborate with Marketing, Purchasing, and Customer Service teams to improve e-commerce performance and customer retention
Support the E-Commerce Key Account Manager with day-to-day account activity and customer management
Uphold and promote company values at all times
Manage resources effectively to ensure daily workloads are completed efficiently
Take accountability for achieving assigned targets and KPIs
Manage and control team budgets
Comply with company policies and processes, while driving improvements where they hinder business success
Continuously develop relevant product and market knowledge
Lead and drive continuous improvement initiatives across the team and wider business
Fully engage with training and apply learning to improve performance
Take ownership of personal development through ongoing self-directed learning
Manage issues and crises effectively, conducting root cause analysis and implementing preventative solutions
E-COMMERCE EXECUTIVE
WEST MIDLANDS
SALARY £PLEASE CONTACT ME FOR DETAILS + 10% Bonus Opportunity + 25 Days Holiday plus Bank Holidays
Working Hours: Monday to Friday - 7:30am till 4:30pm
Our client is a leading packaging distributor and supplier specialising in industrial and e-commerce transit packaging solutions. The business has evolved into a fully integrated packaging provider serving customers across the UK and Europe. It offers a comprehensive range of products including corrugated boxes, protective packaging, adhesive tapes, pallet wrap, labels, and packaging automation solutions, with a strong emphasis on sustainability through the use of recycled and recyclable materials.
They are currently looking for an E-Commerce Executive to support and increase the growth and profitability of the company's e-commerce channel through proactive outbound sales activity, GP management and operational support. You will play a critical role in maximising revenue, reducing margin leaks and improving customer responsiveness while supporting the E-Commerce Account Manager during a period of transition and growth.
Key Responsibilities:
Deliver a high volume of proactive outbound e-commerce sales activity to existing customers, driving revenue growth, increasing order values & improving conversion rates
Identify and act on opportunities to increase gross profit, reduce margin leakage, and optimise pricing and order quantities
Manage and support outgoing e-commerce orders, ensuring fast turnaround and an excellent customer experience
Support the E-Commerce Account Manager with enquiries, quotations and customer communication, enabling focus on higher-value accounts
Analyse e-commerce sales and order data to identify opportunities for growth, profitability and cross-selling
Support optimisation of the end-to-end e-commerce customer journey, from enquiry through to post-purchase
Maintain e-commerce platforms, ensuring accurate product listings, pricing and inventory visibility
Collaborate with Marketing, Purchasing, and Customer Service teams to improve e-commerce performance and customer retention
Support the E-Commerce Key Account Manager with day-to-day account activity and customer management
Uphold and promote company values at all times
Manage resources effectively to ensure daily workloads are completed efficiently
Take accountability for achieving assigned targets and KPIs
Manage and control team budgets
Comply with company policies and processes, while driving improvements where they hinder business success
Continuously develop relevant product and market knowledge
Lead and drive continuous improvement initiatives across the team and wider business
Fully engage with training and apply learning to improve performance
Take ownership of personal development through ongoing self-directed learning
Manage issues and crises effectively, conducting root cause analysis and implementing preventative solutions