EL/PL Claims Handler
CV-LibraryNewcastle upon Tyne, Tyne & WearpermanentPosted: 3 August 2026
Apply NowRewards and Benefits on Offer;
* Monday to Friday working hours promoting a healthy work/life balance
* Competitive starting salary
* Performance Based Bonus Scheme
* Hybrid working (office & home working) if eligible
* 23 days holiday, plus Bank Holidays per annum increasing to 26 days. Additional holiday for 5 years’ service
* Holiday purchase scheme. (You can buy up to 1 week’s annual leave)
* Attendance bonus
* Death in service following 1 years’ service
* Auto-enrolment company pension
* Employee assistance programme 24-hour helpline
* Travel to work schemes; bike to work scheme, public transport pass scheme
* Annual flu jab and eyecare scheme
The Company you will be working for;
MTrec Commercial are proudly representing our industry leading legal client on their search for an experienced EL/PL Claims handler to join their growing team on a full time and permanent basis. If you have required skills and experience, then please apply for an immediate response!
The Role you will be doing;
* Dealing with a caseload of cases run in the EL/PL portal for low value personal injury claims
* Checking and review of initial information
* Checking and recording of important dates (e.g. limitation)
* Preparing allegations of negligence and breaches of statutory duty and completing claims notification forms on the EL/PL Portal
* Reviewing files and reporting regularly to clients, team leaders or others
* Commissioning appropriate expert medical evidence and liaising with medical and other experts
* Liaising and negotiating with insurers, solicitors, courts, counsel and other agencies
* Valuing damages for pain, suffering and loss of amenity
* Identifying and gathering evidence in support of and valuing other heads of damage, including loss of earnings, care and assistance and Smith v Manchester damages
* Completing schedules of special damages
* Progressing cases through all stages of the Portal, including stages 2 and 3
* Preparing files for issue of part 8 court proceedings
* Preparing files for stage 3 hearings including preparing briefs to counsel and trial bundles
* Reporting to team leader any difficulties or delays on files
* Dealing promptly with telephone enquiries from clients, referrers and others
* Assisting other team members as necessary
* To carry out such other duties as might reasonably be requested
* Working Monday to Friday 9am – 5pm with 1 hour lunch.
About You;
1 year plus experience in dealing with EL/PL claims
IT literate in MS Office.
Strong organizational skills and ability to prioritise.
Team player with a positive and enthusiastic approach.
Ability to cope with conflicting demands and meet deadlines.
Ability to communicate at all levels, both verbally and written
* Monday to Friday working hours promoting a healthy work/life balance
* Competitive starting salary
* Performance Based Bonus Scheme
* Hybrid working (office & home working) if eligible
* 23 days holiday, plus Bank Holidays per annum increasing to 26 days. Additional holiday for 5 years’ service
* Holiday purchase scheme. (You can buy up to 1 week’s annual leave)
* Attendance bonus
* Death in service following 1 years’ service
* Auto-enrolment company pension
* Employee assistance programme 24-hour helpline
* Travel to work schemes; bike to work scheme, public transport pass scheme
* Annual flu jab and eyecare scheme
The Company you will be working for;
MTrec Commercial are proudly representing our industry leading legal client on their search for an experienced EL/PL Claims handler to join their growing team on a full time and permanent basis. If you have required skills and experience, then please apply for an immediate response!
The Role you will be doing;
* Dealing with a caseload of cases run in the EL/PL portal for low value personal injury claims
* Checking and review of initial information
* Checking and recording of important dates (e.g. limitation)
* Preparing allegations of negligence and breaches of statutory duty and completing claims notification forms on the EL/PL Portal
* Reviewing files and reporting regularly to clients, team leaders or others
* Commissioning appropriate expert medical evidence and liaising with medical and other experts
* Liaising and negotiating with insurers, solicitors, courts, counsel and other agencies
* Valuing damages for pain, suffering and loss of amenity
* Identifying and gathering evidence in support of and valuing other heads of damage, including loss of earnings, care and assistance and Smith v Manchester damages
* Completing schedules of special damages
* Progressing cases through all stages of the Portal, including stages 2 and 3
* Preparing files for issue of part 8 court proceedings
* Preparing files for stage 3 hearings including preparing briefs to counsel and trial bundles
* Reporting to team leader any difficulties or delays on files
* Dealing promptly with telephone enquiries from clients, referrers and others
* Assisting other team members as necessary
* To carry out such other duties as might reasonably be requested
* Working Monday to Friday 9am – 5pm with 1 hour lunch.
About You;
1 year plus experience in dealing with EL/PL claims
IT literate in MS Office.
Strong organizational skills and ability to prioritise.
Team player with a positive and enthusiastic approach.
Ability to cope with conflicting demands and meet deadlines.
Ability to communicate at all levels, both verbally and written