Facilities Helpdesk Coordinator
CV-LibraryBury St Edmunds, SuffolkpermanentPosted: 3 July 2026
Apply NowTime Appointments are proud to be recruiting on behalf of a leading local business who are currently seeking to appoint a Facilities Helpdesk Coordinator to join their team. This is a fantastic opportunity for a professional individual with helpdesk and scheduling experience to work for a highly successful business with an outstanding reputation.
Key Duties & Responsibilities:
* Managing and processing helpdesk phone calls and emails
* Liaising with clients, customers and contract support teams
* Logging sales orders and all reactive works in a timely and efficient manner, and assigning to engineers and contractors
* Uploading documents, job numbers, service hours, and contact details
* Supporting the operation to ensure that value for money is being secured from sub-contractors
* Providing effective administrative support to the wider business as and when required
Skills & Experience Required:
* Proven administrative experience gained from a similar helpdesk/service coordinating/scheduling role
* Strong attention to detail and problem-solving abilities
* Effective communication and interpersonal skills, both verbal and written
* Excellent organisational and multitasking abilities
* Ability to work well under pressure and meet deadlines
* Excellent IT skills, including the use of Microsoft packages
Key Duties & Responsibilities:
* Managing and processing helpdesk phone calls and emails
* Liaising with clients, customers and contract support teams
* Logging sales orders and all reactive works in a timely and efficient manner, and assigning to engineers and contractors
* Uploading documents, job numbers, service hours, and contact details
* Supporting the operation to ensure that value for money is being secured from sub-contractors
* Providing effective administrative support to the wider business as and when required
Skills & Experience Required:
* Proven administrative experience gained from a similar helpdesk/service coordinating/scheduling role
* Strong attention to detail and problem-solving abilities
* Effective communication and interpersonal skills, both verbal and written
* Excellent organisational and multitasking abilities
* Ability to work well under pressure and meet deadlines
* Excellent IT skills, including the use of Microsoft packages