Field Service Engineer
CV-LibraryNorwich, NorfolkpermanentPosted: 8 July 2026
Apply NowField Service Engineer
Location: Norwich
We are currently looking for a field service engineer to provide off-site customer service and installation/commissioning support to all known clients. To be part of a proactive team that delivers significant growth in Aftersales revenues and profit in line with Group objectives.
Responsibilities
*
Visit customer sites to support project installations/commissioning.
*
Visit customer sites to provide service cover, consultation on upgrades and manage service contracts.
*
Spend up to approx. 70% of working time on field-based activities
*
Provide follow-up reporting after all visits and seek to identify other service opportunities.
*
The role can include working off-site for extended periods in the UK and overseas.
*
Ensure all service-related paperwork is completed in a timely manner.
*
Support testing of machinery prior to FAT and despatch.
*
Other duties as may be required
Requirements
*
Experience of the Packaging Industry with the ability to be cross trained on all the company’s products.
*
Excellent customer service skills with the ability to build proactive relationships
*
Highly motivated.
*
Independent.
*
Excellent communication skills at all levels
*
Computer literate
*
Electrical programming and diagnostic skills (preferred)
*
Up to date driving licence and passport
Location: Norwich
We are currently looking for a field service engineer to provide off-site customer service and installation/commissioning support to all known clients. To be part of a proactive team that delivers significant growth in Aftersales revenues and profit in line with Group objectives.
Responsibilities
*
Visit customer sites to support project installations/commissioning.
*
Visit customer sites to provide service cover, consultation on upgrades and manage service contracts.
*
Spend up to approx. 70% of working time on field-based activities
*
Provide follow-up reporting after all visits and seek to identify other service opportunities.
*
The role can include working off-site for extended periods in the UK and overseas.
*
Ensure all service-related paperwork is completed in a timely manner.
*
Support testing of machinery prior to FAT and despatch.
*
Other duties as may be required
Requirements
*
Experience of the Packaging Industry with the ability to be cross trained on all the company’s products.
*
Excellent customer service skills with the ability to build proactive relationships
*
Highly motivated.
*
Independent.
*
Excellent communication skills at all levels
*
Computer literate
*
Electrical programming and diagnostic skills (preferred)
*
Up to date driving licence and passport