Field Service Technician
CV-LibrarySouth EastpermanentPosted: 16 July 2026
Apply NowOur prestigious client is seeking a Field Service Technician to cover the Maidstone & surrounding areas; this person is responsible for carrying out field-based service and repairs on the company's equipment to a high standard in a professional and customer-focused way.
This role will involve travelling to various customer locations in and around Maidstone and surrounding areas and on occasions further afield as the role requires.
* Location: Maidstone and surrounding area
* Salary: Competitive
* Contract: Permanent
* Benefits: Generous holiday allowance, Pension, Life Assurance, Company Vehicle & Fuel Card
As the Field Service Technician, you will be responsible for:
* Responsible for the configuration, quality, and accuracy of products.
* Independently isolate and resolve issues raised by customers.
* Troubleshoot product issues and effectively complete repairs.
* Understanding of spare parts and routine product repairs.
* Ensure specified processes, procedures, and reporting methods are followed.
* Perform preventive maintenance checks and adjustments.
* Perform product repairs and maintenance at client sites
* Provide outstanding customer service in educating customers on product repair, maintenance and usage.
* Serve as product expert and brand ambassador.
* Ensure hardware, software and network of the product is functioning properly after each service.
* Properly record and replenish the inventory and spare parts in the service vehicle.
* Maintain the company supplied vehicle to ensure it's in good working order.
The successful Field Service Technician will have the following related skills / experience:
* Associate degree in Electronics, Technical School certification as an Electronics Technician, or equivalent technical training preferred but not required
* Minimum 3 years of experience in a technical customer service position
* Team player attitude and taking accountability
* Excellent customer service skills
* Ability to work well both independently and in a team environment
* Good problem-solving skills, and the ability to troubleshoot problems and think on your feet
* Maintain a safe and clean environment at all times
* Ability to lift up to 70 lbs. with assistance
* Flexible schedule required Monday through Friday, with availability to work weekends and holidays as needed by mutual agreement
* A full, clean driving license is essential
This role will involve travelling to various customer locations in and around Maidstone and surrounding areas and on occasions further afield as the role requires.
* Location: Maidstone and surrounding area
* Salary: Competitive
* Contract: Permanent
* Benefits: Generous holiday allowance, Pension, Life Assurance, Company Vehicle & Fuel Card
As the Field Service Technician, you will be responsible for:
* Responsible for the configuration, quality, and accuracy of products.
* Independently isolate and resolve issues raised by customers.
* Troubleshoot product issues and effectively complete repairs.
* Understanding of spare parts and routine product repairs.
* Ensure specified processes, procedures, and reporting methods are followed.
* Perform preventive maintenance checks and adjustments.
* Perform product repairs and maintenance at client sites
* Provide outstanding customer service in educating customers on product repair, maintenance and usage.
* Serve as product expert and brand ambassador.
* Ensure hardware, software and network of the product is functioning properly after each service.
* Properly record and replenish the inventory and spare parts in the service vehicle.
* Maintain the company supplied vehicle to ensure it's in good working order.
The successful Field Service Technician will have the following related skills / experience:
* Associate degree in Electronics, Technical School certification as an Electronics Technician, or equivalent technical training preferred but not required
* Minimum 3 years of experience in a technical customer service position
* Team player attitude and taking accountability
* Excellent customer service skills
* Ability to work well both independently and in a team environment
* Good problem-solving skills, and the ability to troubleshoot problems and think on your feet
* Maintain a safe and clean environment at all times
* Ability to lift up to 70 lbs. with assistance
* Flexible schedule required Monday through Friday, with availability to work weekends and holidays as needed by mutual agreement
* A full, clean driving license is essential