Front Of House
CV-LibraryHitchin, HertfordshirepermanentPosted: 16 March 2026
Apply NowWe are seeking a warm, professional, and highly personable Front of House / Patient Coordinator to be the welcoming face of a private aesthetic clinic. This role is essential in creating a luxury, comfortable experience for clients from the moment they enquire through to post-treatment care.
The successful candidate will provide exceptional customer service, manage enquiries, support clinic operations, and confidently promote treatment plans and retail products. You will play a key role in building strong relationships with clients, ensuring they feel valued, informed, and excited about their aesthetic journey.
Key Responsibilities
* Provide a warm, friendly, and professional welcome to all clients.
* Manage client check-ins and support smooth appointment flow.
* Deliver exceptional customer care and ensure every client receives a personalised experience.
* Respond promptly and professionally to client enquiries via phone, email, and social media.
* Provide information about treatments, pricing, and availability.
* Support the booking process and encourage consultations and follow-up appointments.
* Confidently introduce and promote treatment plans following consultations.
* Promote and recommend suitable retail skincare products to complement treatments.
* Maintain attractive retail displays and ensure stock is organised.
* Support day-to-day content creation for social media including stories, behind-the-scenes content, and client journeys.
* Assist with general clinic administration and organisation.
* Support with marketing initiatives and client engagement where required.
Skills & Experience
Essential
* Previous experience in a customer-facing role (clinic, spa, aesthetics, beauty, or hospitality preferred).
* Excellent communication and interpersonal skills.
* Confident in sales, upselling, and promoting products or services.
* Highly organised with strong attention to detail.
* Comfortable using social media and creating basic content.
* A warm, friendly, and professional approach to client care.
Desirable
* Experience working in an aesthetic, beauty, or wellness environment.
* Knowledge of aesthetic treatments or skincare.
* Experience with clinic booking systems or CRM platforms.
What We Offer
* A friendly and supportive working environment.
* The opportunity to work within a growing aesthetic clinic.
* Training on treatments, products, and clinic services.
* Staff discounts on treatments and retail products
The successful candidate will provide exceptional customer service, manage enquiries, support clinic operations, and confidently promote treatment plans and retail products. You will play a key role in building strong relationships with clients, ensuring they feel valued, informed, and excited about their aesthetic journey.
Key Responsibilities
* Provide a warm, friendly, and professional welcome to all clients.
* Manage client check-ins and support smooth appointment flow.
* Deliver exceptional customer care and ensure every client receives a personalised experience.
* Respond promptly and professionally to client enquiries via phone, email, and social media.
* Provide information about treatments, pricing, and availability.
* Support the booking process and encourage consultations and follow-up appointments.
* Confidently introduce and promote treatment plans following consultations.
* Promote and recommend suitable retail skincare products to complement treatments.
* Maintain attractive retail displays and ensure stock is organised.
* Support day-to-day content creation for social media including stories, behind-the-scenes content, and client journeys.
* Assist with general clinic administration and organisation.
* Support with marketing initiatives and client engagement where required.
Skills & Experience
Essential
* Previous experience in a customer-facing role (clinic, spa, aesthetics, beauty, or hospitality preferred).
* Excellent communication and interpersonal skills.
* Confident in sales, upselling, and promoting products or services.
* Highly organised with strong attention to detail.
* Comfortable using social media and creating basic content.
* A warm, friendly, and professional approach to client care.
Desirable
* Experience working in an aesthetic, beauty, or wellness environment.
* Knowledge of aesthetic treatments or skincare.
* Experience with clinic booking systems or CRM platforms.
What We Offer
* A friendly and supportive working environment.
* The opportunity to work within a growing aesthetic clinic.
* Training on treatments, products, and clinic services.
* Staff discounts on treatments and retail products