Governance Officer
CV-LibraryBirmingham, West MidlandscontractPosted: 18 September 2026
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Working for a national charitable organisation, you will be providing support to the FOI and Complaints Manager in the administration of complaints, including logging, acknowledging, disseminating, collating and issuing responses and updating the complaints system with outcomes and files for stage 1 complaints.
Your new role
Manage the Customer Services and external CEO inboxes, ensuring records are kept in line with the Fund's Retention Schedule, responding to queries, including disseminating to or liaising with services to provide responses to customers
Log, disseminate and acknowledge reports of concerns from members of the public
Assist the FOI and Complaints Manager in identifying service improvements from stage 1 complaints
Log, acknowledge and administer the collation and responding of Freedom of Information requests, escalating to the FOI and Complaints Manager when necessary.
Provide business continuity cover for other information governance inboxes as and when required
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Working for a national charitable organisation, you will be providing support to the FOI and Complaints Manager in the administration of complaints, including logging, acknowledging, disseminating, collating and issuing responses and updating the complaints system with outcomes and files for stage 1 complaints.
Your new role
Manage the Customer Services and external CEO inboxes, ensuring records are kept in line with the Fund's Retention Schedule, responding to queries, including disseminating to or liaising with services to provide responses to customers
Log, disseminate and acknowledge reports of concerns from members of the public
Assist the FOI and Complaints Manager in identifying service improvements from stage 1 complaints
Log, acknowledge and administer the collation and responding of Freedom of Information requests, escalating to the FOI and Complaints Manager when necessary.
Provide business continuity cover for other information governance inboxes as and when required
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)