Head of Operations
CV-LibraryNationwidepermanentPosted: 23 April 2026
Apply NowHead of Operations
London - Hybrid
Permanent
Competitive Salary + Benefits Package
An exceptional opportunity has arisen for an experienced operations leader to join a dynamic, FCA/PRA-regulated banking environment at Executive Committee level.
This is a pivotal role responsible for shaping and delivering the operational strategy across a broad remit including IT, cybersecurity, payments, customer operations, outsourcing, fraud, and operational resilience. You’ll play a key role in driving transformation, enhancing efficiency, and ensuring robust governance while supporting the organisation’s growth ambitions.
Key Responsibilities:
Lead and deliver the overall operations and technology strategy aligned to business objectives
Oversee IT infrastructure, digital platforms, cybersecurity, and systems performance
Drive operational resilience, business continuity, and disaster recovery frameworks
Manage payment operations (Faster Payments, CHAPS, BACS) and ensure accuracy across reconciliations and settlements
Lead fraud prevention and transaction monitoring activities
Own supplier and outsourcing relationships, ensuring performance and compliance
Deliver large-scale transformation and systems integration programmes
Ensure full compliance with UK regulatory frameworks (FCA, PRA, GDPR, Consumer Duty)
Provide strategic insight and reporting at Executive Committee level
Build, lead, and develop high-performing multidisciplinary teams About You:
Proven senior leadership experience within a UK bank, building society, or FCA regulated financial institution
Strong knowledge of banking operations, payments, KYC/AML, and customer servicing
Deep understanding of UK regulatory requirements including operational resilience frameworks
Track record of delivering operational transformation and technology change
Experienced in managing third-party providers and complex supplier landscapes
Confident influencing at Board and regulator level
Strategic thinker with a hands-on, delivery-focused approach Why Apply?
This is a high-impact leadership role offering the opportunity to shape the operational future of a growing financial institution, drive innovation, and play a key role at executive level.
Apply using the links provided for consideration.
Head of Operations / Technology / Cyber Security / Payment / Payments / Digital Banking / Digital Transformation / FCA / PRA / Bank / Banking / Building Society / FS / Financial Services / Permanent
London - Hybrid
Permanent
Competitive Salary + Benefits Package
An exceptional opportunity has arisen for an experienced operations leader to join a dynamic, FCA/PRA-regulated banking environment at Executive Committee level.
This is a pivotal role responsible for shaping and delivering the operational strategy across a broad remit including IT, cybersecurity, payments, customer operations, outsourcing, fraud, and operational resilience. You’ll play a key role in driving transformation, enhancing efficiency, and ensuring robust governance while supporting the organisation’s growth ambitions.
Key Responsibilities:
Lead and deliver the overall operations and technology strategy aligned to business objectives
Oversee IT infrastructure, digital platforms, cybersecurity, and systems performance
Drive operational resilience, business continuity, and disaster recovery frameworks
Manage payment operations (Faster Payments, CHAPS, BACS) and ensure accuracy across reconciliations and settlements
Lead fraud prevention and transaction monitoring activities
Own supplier and outsourcing relationships, ensuring performance and compliance
Deliver large-scale transformation and systems integration programmes
Ensure full compliance with UK regulatory frameworks (FCA, PRA, GDPR, Consumer Duty)
Provide strategic insight and reporting at Executive Committee level
Build, lead, and develop high-performing multidisciplinary teams About You:
Proven senior leadership experience within a UK bank, building society, or FCA regulated financial institution
Strong knowledge of banking operations, payments, KYC/AML, and customer servicing
Deep understanding of UK regulatory requirements including operational resilience frameworks
Track record of delivering operational transformation and technology change
Experienced in managing third-party providers and complex supplier landscapes
Confident influencing at Board and regulator level
Strategic thinker with a hands-on, delivery-focused approach Why Apply?
This is a high-impact leadership role offering the opportunity to shape the operational future of a growing financial institution, drive innovation, and play a key role at executive level.
Apply using the links provided for consideration.
Head of Operations / Technology / Cyber Security / Payment / Payments / Digital Banking / Digital Transformation / FCA / PRA / Bank / Banking / Building Society / FS / Financial Services / Permanent