Housing Complaints Officer
CV-LibraryNottingham, NottinghamshiretemporaryPosted: 9 April 2026
Apply NowBelmont Recruitment are currently looking for a Customer Liaison Officer / Complaints Officer to join Nottingham City Council's Housing Service on an initial 3 month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday.
Key Responsibilities
* Investigate and resolve customer enquiries and complaints, providing clear written and verbal reports
* Ensure all complaints are managed in line with policy, escalating where necessary
* Act as the first point of contact for customer information, coordinating responses across teams
* Liaise with tenants regarding works programmes and investment plans
* Attend customer meetings, inductions, open days, and engagement events
* Gather and analyse tenant satisfaction data, identifying trends and areas for improvement
* Support the Project Manager with reports and action plans to enhance service performance
* Record and promote positive customer feedback to support service improvement
Requirements:
* Strong communication and interpersonal skills
* Experience handling complaints, customer enquiries, or tenant liaison
* Full UK Drivers Licence
Please reply with an up to date CV ASAP if this role would be of interest to you
Key Responsibilities
* Investigate and resolve customer enquiries and complaints, providing clear written and verbal reports
* Ensure all complaints are managed in line with policy, escalating where necessary
* Act as the first point of contact for customer information, coordinating responses across teams
* Liaise with tenants regarding works programmes and investment plans
* Attend customer meetings, inductions, open days, and engagement events
* Gather and analyse tenant satisfaction data, identifying trends and areas for improvement
* Support the Project Manager with reports and action plans to enhance service performance
* Record and promote positive customer feedback to support service improvement
Requirements:
* Strong communication and interpersonal skills
* Experience handling complaints, customer enquiries, or tenant liaison
* Full UK Drivers Licence
Please reply with an up to date CV ASAP if this role would be of interest to you