ICT Support Analyst (2nd Line)
CV-LibraryCity of London, LondonpermanentPosted: 11 August 2026
Apply NowVolkerWessels UK is a market leading contracting group of five closely linked businesses.
We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure.
We're looking for an experienced 2nd Line ICT Support Analyst to join our growing IT team supporting the Southern Renewals Enterprise (SRE) - one of the UK's most significant rail infrastructure programmes.
Based in Blackfriars, with regular travel across project sites in Kent, South London and Sussex, you'll play a key role in supporting over 1,400 users across multiple locations, ensuring they have the technology and support needed to keep this major programme moving.
Reporting to the ICT Delivery Manager, you'll provide a blend of 2nd Line and occasional 1st Line support, acting as a trusted technology partner to users across the project.
You'll be responsible for resolving technical issues, supporting Microsoft 365 and Azure environments, maintaining user accounts, and ensuring excellent service delivery across the business.
About our project
The Southern Renewals Enterprise (SRE) is responsible for delivering Network Rail's Southern Region renewals programme representing a programme of works valued at over £9 billion.
The Southern Integrated Delivery (SID) alliance brings together AtkinsRéalis, Network Rail, Octavius, VolkerFitzpatrick and VolkerRail, combining expertise, innovation and collaboration to deliver a safer, more reliable railway for millions of passengers.
About our role
Providing end-to-end support across hardware, software, networking and user access issues
Delivering primarily 2nd Line support with some 1st Line support responsibilities
Installing, configuring and troubleshooting laptops, desktops, mobile devices and business applications
Managing user accounts, permissions and access through Active Directory, Entra ID (Azure AD) and Microsoft 365
Supporting onboarding, offboarding and user lifecycle management
Logging, managing and resolving support tickets within agreed service levels
Escalating complex issues where required and working closely with the wider IT team
Supporting IT security initiatives, including MFA, Microsoft Defender and secure access controls
Creating user guides, knowledge base articles and technical documentation
Delivering user training and promoting cyber security best practice across the business
Contributing to continuous improvement initiatives and helping to enhance the overall IT service
About you
You'll be an experienced IT support professional with strong troubleshooting abilities and a passion for delivering exceptional customer service.
Comfortable working independently and managing competing priorities, you'll thrive in a fast-paced environment where no two days are the same.
Essential Skills & Experience
Previous experience in a 2nd Line IT Support role
Strong Microsoft 365 administration experience
Experience with Entra ID (Azure AD), Active Directory and user account management
Knowledge of Microsoft Defender and security best practices
Strong networking, desktop support and troubleshooting skills
Excellent communication skills with the ability to support non-technical users
Experience creating technical documentation and user guides
Strong problem-solving, organisational and time management skills
Full UK Driving LicenceDesirable Skills
Experience with automation tools such as PowerShell, Power Automate (Flow) or Power AppsIf your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us.
Why work with us?
VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs.
We offer competitive rewards and benefits, recognising the value we place on our employees.
We offer a range of benefits, including:
Competitive salary
Competitive annual leave and an additional day off on your birthday
Option to buy additional annual leave
Private medical care
Pension
Life Assurance
Cycle to Work scheme
Shopping and restaurants vouchers, rewards, and discounts
Training and development opportunities-comprehensive skills-based training
Family friendly polices including enhanced maternity benefits
Flexible working opportunities
Employee Assistance programme
Mental health, physical health, and financial support
24/7 Virtual GP serviceFairness, inclusion and respect
We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive.
If you need support with your application, please contact us at
Additional information
Note for Recruitment Agencies:
Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release.
We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed
VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
#LI-KP2
We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure.
We're looking for an experienced 2nd Line ICT Support Analyst to join our growing IT team supporting the Southern Renewals Enterprise (SRE) - one of the UK's most significant rail infrastructure programmes.
Based in Blackfriars, with regular travel across project sites in Kent, South London and Sussex, you'll play a key role in supporting over 1,400 users across multiple locations, ensuring they have the technology and support needed to keep this major programme moving.
Reporting to the ICT Delivery Manager, you'll provide a blend of 2nd Line and occasional 1st Line support, acting as a trusted technology partner to users across the project.
You'll be responsible for resolving technical issues, supporting Microsoft 365 and Azure environments, maintaining user accounts, and ensuring excellent service delivery across the business.
About our project
The Southern Renewals Enterprise (SRE) is responsible for delivering Network Rail's Southern Region renewals programme representing a programme of works valued at over £9 billion.
The Southern Integrated Delivery (SID) alliance brings together AtkinsRéalis, Network Rail, Octavius, VolkerFitzpatrick and VolkerRail, combining expertise, innovation and collaboration to deliver a safer, more reliable railway for millions of passengers.
About our role
Providing end-to-end support across hardware, software, networking and user access issues
Delivering primarily 2nd Line support with some 1st Line support responsibilities
Installing, configuring and troubleshooting laptops, desktops, mobile devices and business applications
Managing user accounts, permissions and access through Active Directory, Entra ID (Azure AD) and Microsoft 365
Supporting onboarding, offboarding and user lifecycle management
Logging, managing and resolving support tickets within agreed service levels
Escalating complex issues where required and working closely with the wider IT team
Supporting IT security initiatives, including MFA, Microsoft Defender and secure access controls
Creating user guides, knowledge base articles and technical documentation
Delivering user training and promoting cyber security best practice across the business
Contributing to continuous improvement initiatives and helping to enhance the overall IT service
About you
You'll be an experienced IT support professional with strong troubleshooting abilities and a passion for delivering exceptional customer service.
Comfortable working independently and managing competing priorities, you'll thrive in a fast-paced environment where no two days are the same.
Essential Skills & Experience
Previous experience in a 2nd Line IT Support role
Strong Microsoft 365 administration experience
Experience with Entra ID (Azure AD), Active Directory and user account management
Knowledge of Microsoft Defender and security best practices
Strong networking, desktop support and troubleshooting skills
Excellent communication skills with the ability to support non-technical users
Experience creating technical documentation and user guides
Strong problem-solving, organisational and time management skills
Full UK Driving LicenceDesirable Skills
Experience with automation tools such as PowerShell, Power Automate (Flow) or Power AppsIf your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us.
Why work with us?
VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs.
We offer competitive rewards and benefits, recognising the value we place on our employees.
We offer a range of benefits, including:
Competitive salary
Competitive annual leave and an additional day off on your birthday
Option to buy additional annual leave
Private medical care
Pension
Life Assurance
Cycle to Work scheme
Shopping and restaurants vouchers, rewards, and discounts
Training and development opportunities-comprehensive skills-based training
Family friendly polices including enhanced maternity benefits
Flexible working opportunities
Employee Assistance programme
Mental health, physical health, and financial support
24/7 Virtual GP serviceFairness, inclusion and respect
We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive.
If you need support with your application, please contact us at
Additional information
Note for Recruitment Agencies:
Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release.
We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed
VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
#LI-KP2