IT Operations Manager
CV-LibraryManchester, Greater ManchesterpermanentPosted: 15 May 2026
Apply NowPrestigious opportunity with a fast growing, award winning professional services firm with a national client base. With strong year on year growth and a reputation for delivering exceptional client outcomes, we are investing heavily in data, systems, and operational excellence to support our continued expansion.Due to ongoing growth, we are seeking an experienced and driven IT Operations Manager to play a key role in shaping and enhancing our operational infrastructure.
This is a senior, strategic role sitting at the intersection of data, technology, and business operations, responsible for ensuring the organisation runs efficiently through high quality management information, robust systems, and effective cross functional collaboration.
As our IT Operations Manager you will: -
Own and enhance the firm's operational data infrastructure, ensuring accuracy, consistency and accessibility.
Lead the development and governance of management information (MI) and reporting for senior leadership
Manage and develop a data analytics function, including dashboards and reporting tools (e.g. Power BI, SQL)
Partner with stakeholders across the business to improve reporting, processes, and performance insights
Oversee operational support functions and team members across the wider business
Ensure processes align with regulatory and compliance requirements (e.g. GDPR)
Collaborate with technology, development, and project teams on systems and transformation initiatives
Support business growth by monitoring and improving new business performance and tracking
Lead or contribute to key projects including system migrations and process standardisation.
Contribute to data and AI strategy, including identifying opportunities for automation and innovation
If you possess a combination of the following skills, then LET'S TALK!
Proven experience in a senior operation or business operations role, ideally within professional services
Strong expertise in data, reporting, and business intelligence tools (Power BI, Tableau, etc.)
Advanced working knowledge of SQL and relational databases
Experience with CRM or case management systems and data flows
Track record of delivering cross functional projects involving multiple stakeholders
Experience managing teams within a broader operational environment
Strong commercial awareness and ability to link operations to financial outcomes
Excellent communication skills with the ability to influence across all levels
Comfortable working in a fast paced, evolving environment
Exposure to AI, automation, or data led innovation is highly desirable.
Understanding of data governance, security, and compliance principles
In return, you will be rewarded with ongoing career development in addition to an enviable benefits package and flexible hybrid working environment.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
This is a senior, strategic role sitting at the intersection of data, technology, and business operations, responsible for ensuring the organisation runs efficiently through high quality management information, robust systems, and effective cross functional collaboration.
As our IT Operations Manager you will: -
Own and enhance the firm's operational data infrastructure, ensuring accuracy, consistency and accessibility.
Lead the development and governance of management information (MI) and reporting for senior leadership
Manage and develop a data analytics function, including dashboards and reporting tools (e.g. Power BI, SQL)
Partner with stakeholders across the business to improve reporting, processes, and performance insights
Oversee operational support functions and team members across the wider business
Ensure processes align with regulatory and compliance requirements (e.g. GDPR)
Collaborate with technology, development, and project teams on systems and transformation initiatives
Support business growth by monitoring and improving new business performance and tracking
Lead or contribute to key projects including system migrations and process standardisation.
Contribute to data and AI strategy, including identifying opportunities for automation and innovation
If you possess a combination of the following skills, then LET'S TALK!
Proven experience in a senior operation or business operations role, ideally within professional services
Strong expertise in data, reporting, and business intelligence tools (Power BI, Tableau, etc.)
Advanced working knowledge of SQL and relational databases
Experience with CRM or case management systems and data flows
Track record of delivering cross functional projects involving multiple stakeholders
Experience managing teams within a broader operational environment
Strong commercial awareness and ability to link operations to financial outcomes
Excellent communication skills with the ability to influence across all levels
Comfortable working in a fast paced, evolving environment
Exposure to AI, automation, or data led innovation is highly desirable.
Understanding of data governance, security, and compliance principles
In return, you will be rewarded with ongoing career development in addition to an enviable benefits package and flexible hybrid working environment.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)