IT Support Apprentice
CV-LibraryNorthampton, West NorthamptonshirepermanentPosted: 6 November 2026
Apply NowWe are looking for an enthusiastic and motivated IT Support Apprentice to join a Managed Service Provider (MSP) team in Northampton. This is an excellent opportunity for someone looking to begin their career in IT whilst gaining hands-on experience and a recognised qualification.
You will work alongside experienced engineers supporting a range of business customers, learning how to diagnose technical issues, deliver excellent customer service, and maintain IT systems across multiple environments.
Key Responsibilities
* Provide first-line technical support to customers via phone, email and remote support tools.
* Log, categorise and prioritise support tickets using the service desk system.
* Troubleshoot hardware, software and connectivity issues.
* Assist with the setup and configuration of PCs, laptops, mobile devices and peripherals.
* Support Microsoft 365 environments, including Outlook, Teams and SharePoint.
* Help maintain user accounts within Active Directory and Microsoft Entra ID.
* Escalate more complex incidents to senior engineers when required.
* Assist with desktop deployments and hardware replacements.
* Maintain accurate documentation of incidents, requests and resolutions.
* Learn and follow IT security best practices and company procedures.
Skills & Attributes
* Passion for technology and IT.
* Strong communication skills.
* Excellent customer service attitude.
* Good problem-solving ability.
* Ability to work independently and as part of a team.
* Basic understanding of Windows operating systems and Microsoft Office
You will work alongside experienced engineers supporting a range of business customers, learning how to diagnose technical issues, deliver excellent customer service, and maintain IT systems across multiple environments.
Key Responsibilities
* Provide first-line technical support to customers via phone, email and remote support tools.
* Log, categorise and prioritise support tickets using the service desk system.
* Troubleshoot hardware, software and connectivity issues.
* Assist with the setup and configuration of PCs, laptops, mobile devices and peripherals.
* Support Microsoft 365 environments, including Outlook, Teams and SharePoint.
* Help maintain user accounts within Active Directory and Microsoft Entra ID.
* Escalate more complex incidents to senior engineers when required.
* Assist with desktop deployments and hardware replacements.
* Maintain accurate documentation of incidents, requests and resolutions.
* Learn and follow IT security best practices and company procedures.
Skills & Attributes
* Passion for technology and IT.
* Strong communication skills.
* Excellent customer service attitude.
* Good problem-solving ability.
* Ability to work independently and as part of a team.
* Basic understanding of Windows operating systems and Microsoft Office