IT Support Technician
CV-LibraryNorwich, NorfolkpermanentPosted: 9 April 2026
Apply NowA IT support company has need for an IT Support Technician to help support the technology team. The chosen technician will help support customers across the Norfolk and Suffolk region.
KEY DUTIES
* Provide technical support; answering support queries via phone, email & self service
* Supporting users via remote assistance, providing a high level of resolution at first contact
* To maintain a high degree of customer service for all support queries, adhering to all service management principles (Incident Management Process)
* To log all calls on the Service Desk toolset, maintaining a log of any software or hardware problems detected
* Respond to requests from users and help them resolve hardware or software requirements
* Support users in the use of IT equipment by providing necessary guidance and advice
* To escalate more complex calls having captured all relevant information in the ticket
CANDIDATE REQUIREMENTS
* Independent skills
* Team work skills
* Organisational skills
* Good written and oral communication skills
* Self-Motivated
KEY DUTIES
* Provide technical support; answering support queries via phone, email & self service
* Supporting users via remote assistance, providing a high level of resolution at first contact
* To maintain a high degree of customer service for all support queries, adhering to all service management principles (Incident Management Process)
* To log all calls on the Service Desk toolset, maintaining a log of any software or hardware problems detected
* Respond to requests from users and help them resolve hardware or software requirements
* Support users in the use of IT equipment by providing necessary guidance and advice
* To escalate more complex calls having captured all relevant information in the ticket
CANDIDATE REQUIREMENTS
* Independent skills
* Team work skills
* Organisational skills
* Good written and oral communication skills
* Self-Motivated