Italian Speaking Complaints Handler

Pertemps are currently working for a global client based in Glasgow City Centre who have a new role for candidates who are fluent in Italian and English. This role would suit someone who has experience in customer service from financial services, but they would also consider candidates from call centre. The role is working hybrid, salary up to £28k depending on experience and the benefits are fantastic.

Competitive salary & pension scheme
25 days annual leave plus ability to purchase 5 additional days
Private Medical cover, Employee Share Purchase Plan, Life Assurance

YOU MUST ALREADY LIVE IN SCOTLAND WITH FULL RIGHT TO WORK STATUS

Do you love helping customers? Are you curious and enjoy investigating and resolving complaints?

KEY RESPONSIBILITIES:

Ensure complaints are identified, investigated and resolved promptly and fairly

Investigate complaints thoroughly correctly identifying root causes

Write Final Resolution Letters

Meet company’s Quality and Efficiency Standards

Focus on SLA’s and Regulatory timelines

Pipeline/Caseload management for your language skills including English

Work to company Standards and Frameworks.

Participate in the Training and Competency Framework

Qualifications

Previous experience in a complaint handling role

Fluent in Italian

Fluent/Advanced English

Excellent Listening Skills is a must

High Standards of verbal and written Communication skills is a must

Experience in liaising with the Financial Ombudsman or other regulatory body is desirable

Experience of using Microsoft Office Packages

Insurance knowledge desirable, but not essential

I look forward to receiving your application.

Pertemps acts as both an employment business and an employment agency