Key Account Coordinator

Our client, a freight forwarder is looking for a Key Accounts Coordinator to join their office in Maldon.

Job Description

* Act as the main point of contact for assigned customer accounts.

* Manage customer booking and enquiries, including, tracking, issue resolution, and status updates.

* Coordinate with internal departments (Sales, operations, transport, customs) to ensure the highest standard of service.

* Monitor and maintain service level agreements and client KPIs.

* Proactively communicate with clients and agents regarding shipment status, service changes, or delays.

* Handle customer and agent enquiries, complaints, and escalations professionally and promptly.

* Develop and maintain strong, long-term relationships with both internal and external stakeholders.

* Identify opportunities to improve service quality as well as establish potential for growth.

* Support the onboarding of new clients and ensure a smooth transition.

* Support with customer and agents via team’s meetings, and regular communication over the telephone.

Ideal Candidate will have the following:

* Strong commercial background

* Enthusiasm

* Proactive

* Efficient