Lead Contract support
CV-LibraryCannon Street, Greater LondonpermanentPosted: 16 March 2026
Apply NowMy client is a leading Facilities company looking for an experienced lead Contract Support on the Reactive team. You will have knowledge of working within a Facilities environment and be able to hit the ground running. The successful candidate will have knowledge of Concept.
Monday - Friday 8am - 5pm
Essentials
* Must have experience working in a Building Maintenance company or Facilities industry
Duties:
* Responsible for all reactive jobs received through the customer support process – ensuring
* WIP
* Raise reactive tasks following Service completion / Sub-Contractor maintenance works v Raising Supplier / Sub-contractor PO’s for submitting to engineers and suppliers.
* Preparation of reports and documentation
* Updating of electronic records
* Material ordering and administration
* Subcontractor’s administration
* Raising PO and invoices
* Production of valuations and presentation of results
* Quote logging and processing
* Collating timesheets from engineers, chasing and checking quality of data
* Contract set-up (PPM / System support)
* Application billing preparation
* that they are processed for payment correctly according to the contract terms, specification and schedule of rates
* Responsible for all quotations and estimates – ensuring that they are processed for payment correctly according to the contract terms, specification and schedule of rate
* Chasing and escalation within the regions all SLA & KPI breaches
* Co-ordination of Site Audits
* Co-ordinate monthly meetings and reviews generally
* PPM & Reactive Works Reporting
* Liaising with regional team over client requirements for scheduling ad-hoc works
* Collation of stats for invoicing (reactive and ppm’s)
* Validation of all reactive charges submitted by the regional teams
* Valuation of all quotations/estimates submitted by the regional teams
* Assisting colleagues with the team where necessary
* Co-ordinate Audits on behalf of Regional Managers
Monday - Friday 8am - 5pm
Essentials
* Must have experience working in a Building Maintenance company or Facilities industry
Duties:
* Responsible for all reactive jobs received through the customer support process – ensuring
* WIP
* Raise reactive tasks following Service completion / Sub-Contractor maintenance works v Raising Supplier / Sub-contractor PO’s for submitting to engineers and suppliers.
* Preparation of reports and documentation
* Updating of electronic records
* Material ordering and administration
* Subcontractor’s administration
* Raising PO and invoices
* Production of valuations and presentation of results
* Quote logging and processing
* Collating timesheets from engineers, chasing and checking quality of data
* Contract set-up (PPM / System support)
* Application billing preparation
* that they are processed for payment correctly according to the contract terms, specification and schedule of rates
* Responsible for all quotations and estimates – ensuring that they are processed for payment correctly according to the contract terms, specification and schedule of rate
* Chasing and escalation within the regions all SLA & KPI breaches
* Co-ordination of Site Audits
* Co-ordinate monthly meetings and reviews generally
* PPM & Reactive Works Reporting
* Liaising with regional team over client requirements for scheduling ad-hoc works
* Collation of stats for invoicing (reactive and ppm’s)
* Validation of all reactive charges submitted by the regional teams
* Valuation of all quotations/estimates submitted by the regional teams
* Assisting colleagues with the team where necessary
* Co-ordinate Audits on behalf of Regional Managers