Leasehold Officer

We are seeking a detail-oriented and proactive Leasehold Officer to join our Housing Services team. You will be responsible for managing leasehold properties, ensuring accurate administration, effective communication with leaseholders, and compliance with relevant legislation. This role is key to maintaining positive relationships with leaseholders and supporting the council’s commitment to high-quality housing services.
Key Responsibilities
Manage leasehold accounts, including service charges, ground rent, and major works
Provide advice and guidance to leaseholders on their rights, responsibilities, and payment obligations
Administer leasehold agreements, including assignments, transfers, and lease renewals
Respond to enquiries, complaints, and disputes from leaseholders promptly and professionally
Liaise with internal teams, contractors, and external advisors to ensure service delivery and compliance
Ensure records, reports, and correspondence are accurate and up to date
Support the council’s compliance with leasehold legislation, health and safety, and housing policiesPerson Specification Essential:

Experience working in leasehold management, housing administration, or property services
Strong knowledge of leasehold legislation and rights
Excellent customer service and communication skills
Ability to manage multiple tasks and maintain accurate records
Strong problem-solving and organisational skillsDesirable:

Experience in a local authority or housing association setting
Knowledge of service charge calculation and budget management
Experience managing contractor liaison for leasehold worksIf you have the relevant skills then please apply today