Mandarin Speaking Operations Liaison

This is a fantastic opportunity for someone who is Mandarin Speaker and enjoys working in a patient-facing, service-driven environment, and is confident managing coordination across doctors, patients and external medical providers. My client is hiring for a Mandarin Speaking Operations Liaison to join their clinic team. You will act as the key point of contact between patients, clinicians and external partners, ensuring a seamless and high-quality patient journey. This role combines operations, coordination, and client service, with a strong focus on communication and attention to detail.

Title: Mandarin Speaking Operations Liaison

Type: Full-Time, Permanent

Salary: (phone number removed)

Location: London / UK

Working Style: Fully on Site

Key Responsibilities

Coordinate appointments between patients and doctors (internal & external)
Provide Mandarin-English translation support during consultations when needed
Liaise with hospitals, diagnostic centres and specialists for referrals and follow-ups
Track test results and ensure smooth patient pathways
Support patients throughout their journey, including accompanying them to external appointments where required
Assist with documentation, including translating medical letters
Deliver a high-end, professional patient experience both in person and over the phone

Key Requirement

Strong communication and interpersonal skills
Fluent in English and Mandarin
Highly organised with the ability to multitask
A proactive, hands-on approach with strong ownership
High emotional intelligence and a patient-centric mindset
Able to remain calm and professional in a fast-paced environment
Clinical or healthcare exposure is a plus, but not essential