On-site IT Support Engineer
CV-LibraryHereford, ENG, GBpermanentPosted: 4 March 2026
Apply NowRole: On-site IT Support Engineer
Location: Client site + regional travel (On-site role)
Salary: £28,000 - 35,000
Benefits: Company pension, training and certification support, varied client environments, career progression
Our client, a leading managed IT services provider supporting SMEs across the region, is hiring an On-site IT Support Engineer to provide dedicated support to a newly onboarded customer while also assisting the wider client base through remote support.
This role offers the opportunity to become a trusted technical presence on a key customer site while remaining closely connected to the wider service desk team. You’ll play an important role in ensuring reliable day-to-day IT operations and delivering a high standard of support across multiple environments.
What you’ll do
Provide on-site IT support for a key customer, acting as the primary technical contact
Deliver remote support to additional customers as part of the wider service team
Diagnose and resolve hardware, software, and network issues across Windows environments
Support user onboarding, device setup, and system configuration
Maintain accurate documentation, ticket updates, and technical records
You’ll work closely with the service desk, infrastructure engineers, and client stakeholders to ensure smooth IT operations and a consistently high level of service.
What we’re looking for
Experience in IT support, service desk, or field engineering roles
Strong knowledge of Windows operating systems and Microsoft environments
Experience troubleshooting hardware, networking, and user issues
Excellent communication and customer service skills
A full UK driving licence and willingness to travel to client sites where required
The ideal candidate will bring a proactive mindset, strong problem-solving ability, and a customer-first approach, and enjoy working in a varied, hands-on support environment.
Why join?
Opportunity to become the trusted on-site engineer for a key customer
Exposure to multiple client environments and technologies
Supportive technical team and knowledge-sharing culture
Training and professional development opportunities
Apply now to join a growing IT services team delivering reliable technology support to businesses across the region
Location: Client site + regional travel (On-site role)
Salary: £28,000 - 35,000
Benefits: Company pension, training and certification support, varied client environments, career progression
Our client, a leading managed IT services provider supporting SMEs across the region, is hiring an On-site IT Support Engineer to provide dedicated support to a newly onboarded customer while also assisting the wider client base through remote support.
This role offers the opportunity to become a trusted technical presence on a key customer site while remaining closely connected to the wider service desk team. You’ll play an important role in ensuring reliable day-to-day IT operations and delivering a high standard of support across multiple environments.
What you’ll do
Provide on-site IT support for a key customer, acting as the primary technical contact
Deliver remote support to additional customers as part of the wider service team
Diagnose and resolve hardware, software, and network issues across Windows environments
Support user onboarding, device setup, and system configuration
Maintain accurate documentation, ticket updates, and technical records
You’ll work closely with the service desk, infrastructure engineers, and client stakeholders to ensure smooth IT operations and a consistently high level of service.
What we’re looking for
Experience in IT support, service desk, or field engineering roles
Strong knowledge of Windows operating systems and Microsoft environments
Experience troubleshooting hardware, networking, and user issues
Excellent communication and customer service skills
A full UK driving licence and willingness to travel to client sites where required
The ideal candidate will bring a proactive mindset, strong problem-solving ability, and a customer-first approach, and enjoy working in a varied, hands-on support environment.
Why join?
Opportunity to become the trusted on-site engineer for a key customer
Exposure to multiple client environments and technologies
Supportive technical team and knowledge-sharing culture
Training and professional development opportunities
Apply now to join a growing IT services team delivering reliable technology support to businesses across the region