Operations Administrator
Monday to Friday 0800hrs to 1600hrs (30 mins for Lunch)
My client is looking for a Operations Administrator on an ongoing temp basis
The role consists of the following
Administrative Support
* Data entry - inputting new orders & diary management
* Updating CRM with documents and photographic evidence (labelling)
* Filing of client correspondence
* Customer Service
* Receive and make calls on behalf of the business to include appointment management
* Manage email correspondence and team mailboxes
* Record and file all communications/notes within CRM
* Conduct customer service satisfaction surveys
* Work Allocation
* Preparation of estimates
* Allocate orders to operatives considering contract budgets and project costs
* Conduct desktop post inspection to agreed standard
* Identify extra works and order variations
* Management of work order completions including client update
* Skills & Experience:
* Strong IT skills
* High attention to detail.
* Strong written and verbal communication skills.
* Solution-driven mindset.
* Excellent customer service
* Qualities:
* Accountable and reliable.
* Professional demeanour.
* Team player with a positive attitude