Operations and Customer Experience Manager
CV-LibraryLondon, Greater LondonpermanentPosted: 12 October 2026
Apply NowJoin this specialist travel company who are the leaders in adventure fundraising challenges. Dealing with all the operations and client management. Hybrid with their offices in London paying up to £43K.
Operations and Customer Experience Manager, Responsibilities
Trip logistics: Manage suppliers, logistics, trip budgets
Participant journey: Owning the journey from registration through fundraising and trip readiness to successful challenge completion and post-trip follow up
Proactive support: Monitor cohort activity, challenge leader engagement and fundraising
Operations and Customer Experience Manager, Skills Required
A hands-on travel operations manager with strong customer experience skills
Alternatively strong groups operations experience
Confident with systems and Excel
Additional Information
Paying £33K - £43K depending on experience
Hybrid 2 days in the office Mon and Thur
Offices based central London
Working Mon - Fri 09.00 - 17.30
Able to take out of hours phone 4-5 weeks a year, allowance paid
24 days hol + bank holidays
Free trip approx every 18 months
To apply for this Operations and Customer Experience Manager please either apply online, email your c.v to (url removed) or call Amy on (phone number removed) quoting Ref: AM61002
Operations and Customer Experience Manager, Responsibilities
Trip logistics: Manage suppliers, logistics, trip budgets
Participant journey: Owning the journey from registration through fundraising and trip readiness to successful challenge completion and post-trip follow up
Proactive support: Monitor cohort activity, challenge leader engagement and fundraising
Operations and Customer Experience Manager, Skills Required
A hands-on travel operations manager with strong customer experience skills
Alternatively strong groups operations experience
Confident with systems and Excel
Additional Information
Paying £33K - £43K depending on experience
Hybrid 2 days in the office Mon and Thur
Offices based central London
Working Mon - Fri 09.00 - 17.30
Able to take out of hours phone 4-5 weeks a year, allowance paid
24 days hol + bank holidays
Free trip approx every 18 months
To apply for this Operations and Customer Experience Manager please either apply online, email your c.v to (url removed) or call Amy on (phone number removed) quoting Ref: AM61002