Order Processor & Administrator
Job Title: Order Processor & Administrator
Salary: £25,272 per annum (£13.50 per hour)
Location: Dorset
Job Type: Permanent | Full-Time, Nights
Working Hours
36 hours per week, worked across four nights:
* Monday: 9:00pm - 6:00am
* Tuesday: 9:00pm - 6:00am
* Thursday: 9:00pm - 6:00am
* Friday: 7:00pm - 6:00am
(A 30-minute unpaid break is included within each shift)
Overview
The Flavour Network is excited to be working with a well-established foodservice business in Dorset who are looking to appoint an Order Processor & Administrator to join their busy Night Sales Office team.
This is a great opportunity for a highly organised and detail-focused individual who enjoys working in a fast-paced environment and takes pride in getting things right.
As the Order Processor / Administrator, you’ll be responsible for accurately processing customer orders received via voicemail and email, while also providing general administrative support and acting as a point of contact for queries from the night production team.
This role requires excellent listening skills, strong attention to detail and a high level of accuracy, as you’ll be dealing with customer orders and information that needs to be entered correctly and within tight deadlines.
Key Responsibilities for the Order Processor & Administrator
* Accurately input customer orders onto the company IT system.
* Retrieve and process orders received via customer voicemail and email.
* Listen carefully to customer messages and accurately interpret order information.
* Maintain accurate records and filing systems.
* Carry out general administrative duties, including scanning, photocopying and document preparation.
* Assist with the production and distribution of customer price lists.
* Respond professionally to queries from the night production department.
* Ensure all orders and administrative work are completed accurately and within required deadlines.
* Support the wider team with additional administrative tasks as required.
* Maintain a professional and helpful approach when dealing with queries and information.
Requirements for the Order Processor & Administrator
* Previous experience within administration, order processing, data entry or customer service.
* Previous experience within the food or foodservice industry would be advantageous, but isn't essential.
* Strong IT skills, including Microsoft Word and Excel.
* Excellent attention to detail and a high level of accuracy.
* Good numerical and data entry skills.
* Strong organisational and time management abilities.
* Excellent verbal and written communication skills with a good standard of English.
* Strong listening skills and the ability to interpret information accurately.
* The ability to prioritise workloads and work efficiently under pressure.
* A proactive approach, with the ability to use initiative when required.
* The ability to learn new systems and processes quickly.
* A reliable and professional approach to work.
* The ability to work independently as part of a busy night team.
If you're an organised administrator with excellent attention to detail and you're looking for a permanent night-based role within the food industry, we'd love to hear from you