Pega Lead Decisioning Architect (LDA)
CV-LibraryGlasgow, Glasgow CitycontractPosted: 6 November 2026
Apply NowAre you a Pega Lead Decisioning Architect (LDA) with 8+ years of overall experience, including at least 6 years in Pega Decisioning and Marketing/CDH ?
If so, our client, a non-profit making government-owned organisation is looking for an experienced Pega Lead Decisioning Architect (LDA) to lead the design and architecture of the Customer Decision Hub (CDH) workstream within a collections transformation programme. You will translate business requirements into decisioning solutions, guide hands-on implementation and establish architecture and design standards. Working closely with customer stakeholders, Pega specialists, business analysts and delivery teams, you will shape customer-level prioritisation, treatment strategies and Next-Best-Action capabilities. Collections experience is preferred.
Must Have skills/knowledge/experience:
* 8+ years of overall experience, including at least 6 years in Pega Decisioning and Marketing/CDH.
* Proven experience leading end-to-end Pega CDH architecture, solution design and hands-on implementation in a decisioning architect role.
* Strong knowledge of Pega Customer Decision Hub, Next-Best-Action strategy design and decisioning framework configuration.
* Expertise in customer segmentation, contact strategy, engagement policies, actions, treatments, arbitration and prioritisation.
* Experience designing inbound, outbound and real-time decisioning across multiple customer interaction channels.
* Hands-on experience with adaptive modelling, predictive models, decision strategy simulation, testing and performance monitoring.
* Strong understanding of customer data modelling, data flows, integration, distributed data platforms and database performance.
* Ability to apply Pega architecture, design and coding best practices and troubleshoot complex decisioning issues.
* Excellent customer-facing communication and stakeholder management skills, with the ability to explain decisioning concepts to business and technical audiences.
* Experience in technical leadership, mentoring, decisioning effort estimation and prioritisation within Agile/Scrum delivery teams.
Desirable skills/knowledge/experience:
* Collections domain experience, preferably with hands-on Pega Collections and customer-centric treatment strategy implementation.
* Pega decisioning/CDH certification, experience with Pega Cloud and large-scale CRM solutions, and a strong Java/J2EE background.
Your responsibilities:
* Lead end-to-end Pega CDH decisioning architecture, solution design and implementation for the collections workstream.
* Define and enforce Pega decisioning architecture, design and coding standards, applying platform best practices.
* Collaborate with business analysts and customer stakeholders to translate collections requirements into decisioning designs and technical user stories.
* Design Next-Best-Action strategies, customer segmentation, contact policies, arbitration and prioritisation across inbound, outbound and real-time interactions.
* Guide adaptive and predictive model integration to support customer-level prioritisation and collections treatment strategies.
* Coordinate customer data models, data flows and integration designs with workflow, data migration and integration teams.
* Provide hands-on technical leadership, design and code reviews, mentoring and knowledge transfer to decisioning developers.
* Guide decision strategy testing, simulation and performance validation, and support defect resolution and production readiness.
* Contribute decisioning effort estimates, prioritisation and dependency assessments to Agile story refinement and sprint planning.
* Explain decisioning design choices and benefits to customer, operational and Pega stakeholders, maintaining clear solution documentation.
Why Apply?
This is an opportunity to play a key architectural role on a high-profile transformation programme, influencing enterprise decisioning capabilities and helping shape customer engagement strategies at scale.
Interested? Apply now to discuss the role in more detail
If so, our client, a non-profit making government-owned organisation is looking for an experienced Pega Lead Decisioning Architect (LDA) to lead the design and architecture of the Customer Decision Hub (CDH) workstream within a collections transformation programme. You will translate business requirements into decisioning solutions, guide hands-on implementation and establish architecture and design standards. Working closely with customer stakeholders, Pega specialists, business analysts and delivery teams, you will shape customer-level prioritisation, treatment strategies and Next-Best-Action capabilities. Collections experience is preferred.
Must Have skills/knowledge/experience:
* 8+ years of overall experience, including at least 6 years in Pega Decisioning and Marketing/CDH.
* Proven experience leading end-to-end Pega CDH architecture, solution design and hands-on implementation in a decisioning architect role.
* Strong knowledge of Pega Customer Decision Hub, Next-Best-Action strategy design and decisioning framework configuration.
* Expertise in customer segmentation, contact strategy, engagement policies, actions, treatments, arbitration and prioritisation.
* Experience designing inbound, outbound and real-time decisioning across multiple customer interaction channels.
* Hands-on experience with adaptive modelling, predictive models, decision strategy simulation, testing and performance monitoring.
* Strong understanding of customer data modelling, data flows, integration, distributed data platforms and database performance.
* Ability to apply Pega architecture, design and coding best practices and troubleshoot complex decisioning issues.
* Excellent customer-facing communication and stakeholder management skills, with the ability to explain decisioning concepts to business and technical audiences.
* Experience in technical leadership, mentoring, decisioning effort estimation and prioritisation within Agile/Scrum delivery teams.
Desirable skills/knowledge/experience:
* Collections domain experience, preferably with hands-on Pega Collections and customer-centric treatment strategy implementation.
* Pega decisioning/CDH certification, experience with Pega Cloud and large-scale CRM solutions, and a strong Java/J2EE background.
Your responsibilities:
* Lead end-to-end Pega CDH decisioning architecture, solution design and implementation for the collections workstream.
* Define and enforce Pega decisioning architecture, design and coding standards, applying platform best practices.
* Collaborate with business analysts and customer stakeholders to translate collections requirements into decisioning designs and technical user stories.
* Design Next-Best-Action strategies, customer segmentation, contact policies, arbitration and prioritisation across inbound, outbound and real-time interactions.
* Guide adaptive and predictive model integration to support customer-level prioritisation and collections treatment strategies.
* Coordinate customer data models, data flows and integration designs with workflow, data migration and integration teams.
* Provide hands-on technical leadership, design and code reviews, mentoring and knowledge transfer to decisioning developers.
* Guide decision strategy testing, simulation and performance validation, and support defect resolution and production readiness.
* Contribute decisioning effort estimates, prioritisation and dependency assessments to Agile story refinement and sprint planning.
* Explain decisioning design choices and benefits to customer, operational and Pega stakeholders, maintaining clear solution documentation.
Why Apply?
This is an opportunity to play a key architectural role on a high-profile transformation programme, influencing enterprise decisioning capabilities and helping shape customer engagement strategies at scale.
Interested? Apply now to discuss the role in more detail