Property Support Administrator
Key Responsibilities
* Administration: Execute all allocated property transactions and tasks within strict deadlines.
* Communication: Provide professional updates to clients and build relationships with solicitors, surveyors, tenants and property managers.
* Risk & Compliance: Identify, document and immediately escalate backlogs, complaints, breaches or risks to management.
* Teamwork: Collaborate with the service team to maintain high-quality standards and meet service level agreements (SLAs).
Person Specification
* Previous experience in an administrative or operational support role, ideally within financial services or property management.
* Exposure to handling customer instructions and maintaining accurate records.
* Familiarity with property related transactions (e.g., invoicing, lease management) is advantageous.
* Basic understanding of pensions or property processes preferred.
* Strong attention to detail and accuracy in processing transactions.
* Good organisational and time management skills to meet service levels.
* Proficient in Microsoft Office (Excel, Word & Outlook) and comfortable with internal systems.
* Effective communication skills for liaising with customers and external parties (solicitors, surveyors and tenants).
* Understanding of FCA regulations and Consumer Duty principles (or willingness to learn).
Working Monday to Friday, 9-5 with one hour for lunch