Retail Control Room Operator (Shopping Centre)
CV-LibraryTN1, Royal Tunbridge Wells, KentpermanentPosted: 19 March 2026
Apply NowCCTV Operator
Location: Tunbridge Wells, Kent, TN1
Pay Rate: £14.78 per hour
Hours: 42 hours per week – 4 on / 4 off (Days & Nights)
Contract: Full-time, Permanent
About the Role
We are seeking a vigilant and proactive CCTV Operator to join a fast-paced retail control room environment. This is a dynamic role where you will monitor live incidents, respond quickly to situations, and support the safety of a busy retail site.
Key Duties
*
Monitor CCTV systems and respond to incidents in real time
*
Manage access control and maintain accurate records
*
Act as a key communication point within the control room
*
Handle alarms, emergencies, and liaise with emergency services
*
Complete incident reports and maintain control room logs
*
Support the smooth running of a high-pressure environment
Requirements
*
Valid SIA Licence and CCTV Licence (essential)
*
Strong communication and IT skills
*
Ability to stay calm and make decisions under pressure
*
Experience in a busy control room or retail environment (desirable)
*
Professional and reliable with a strong attention to detail
City Group is an equal opportunity employer and welcomes applications from all backgrounds
Location: Tunbridge Wells, Kent, TN1
Pay Rate: £14.78 per hour
Hours: 42 hours per week – 4 on / 4 off (Days & Nights)
Contract: Full-time, Permanent
About the Role
We are seeking a vigilant and proactive CCTV Operator to join a fast-paced retail control room environment. This is a dynamic role where you will monitor live incidents, respond quickly to situations, and support the safety of a busy retail site.
Key Duties
*
Monitor CCTV systems and respond to incidents in real time
*
Manage access control and maintain accurate records
*
Act as a key communication point within the control room
*
Handle alarms, emergencies, and liaise with emergency services
*
Complete incident reports and maintain control room logs
*
Support the smooth running of a high-pressure environment
Requirements
*
Valid SIA Licence and CCTV Licence (essential)
*
Strong communication and IT skills
*
Ability to stay calm and make decisions under pressure
*
Experience in a busy control room or retail environment (desirable)
*
Professional and reliable with a strong attention to detail
City Group is an equal opportunity employer and welcomes applications from all backgrounds