Scheduler

Example are looking to recruit a highly organised and customer-focused Scheduler to join a well established property maintenance company

Responsibilities

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Provide excellent customer service to residents, handling enquiries, bookings and appointment changes.

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Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity.

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Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time).

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Work closely with supervisors and operatives to coordinate daily workloads and optimise routes.

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Manage emergency and priority works appropriately, escalating to out-of-hours services only when required.

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Monitor work in progress, ensuring jobs are progressed and closed within target timescales.

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Ensure operatives are correctly using and updating PDAs and digital systems.

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Act as the key communication link between residents, operatives and client teams.

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Maintain accurate records, notes and job updates across all systems.

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Support the wider scheduling team, providing cover during absences where required.

About You

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IT literate, with confidence using scheduling and job management systems.

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Excellent telephone manner and communication skills.

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Strong attention to detail and ability to prioritise workload.

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Ability to work to tight deadlines in a busy environment.

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Experience in scheduling, planning, administration or high-volume customer service/call handling.

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Experience within social housing, repairs or maintenance environments.

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Knowledge of repairs and maintenance terminology and KPIs.

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Experience using systems such as ROCC, Opti-time or DRS.

What We Offer

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Salary of up to 31K plus benefits including:

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25 days’ annual leave plus bank holidays.

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Long-service awards at key milestones.

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Perkbox – discounts on coffee, cinema, travel and wellbeing.

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1 paid volunteer day each year.

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Ongoing training, support and career progression