Senior Booking Agent
CV-LibraryStaffordshirepermanentPosted: 1 April 2026
Apply NowAxon Moore are delighted to be partnering with a well-established, multi-site healthcare provider to recruit a Senior Booking Agent. This is an excellent opportunity to join a growing organisation with a strong reputation for delivering high-quality services and exceptional customer experiences.
The Role This is a fast-paced, sales-focused role where you’ll be responsible for converting warm enquiries into confirmed bookings. You’ll guide customers from initial enquiry through to consultation and service delivery, ensuring a smooth and supportive journey throughout.
You’ll manage a high volume of inbound and outbound calls and emails, responding promptly and professionally. A key part of the role is converting enquiries into booked appointments, while providing clear, reassuring information.
You’ll take full ownership of the customer journey, sending confirmations, processing payments, updating CRM systems, and handling queries. You’ll also proactively follow up with prospective customers who haven’t yet committed, helping to maximise conversion rates.
Working closely with the wider team, you’ll contribute to achieving KPIs, improving processes, and maintaining consistently high service standards.
Minimum 3 years’ experience in a sales and customer-focused role
Proven track record of hitting targets and closing sales
Experience managing pipelines and working to KPIs
Confidence in outbound activity and high-volume environments
Strong CRM system experience
Excellent communication skills and ability to build rapport remotely
Strong organisational and prioritisation skills
Commercial awareness and adaptability
High attention to detail and strong IT skills
A proactive, team-oriented approach
Our client offers a supportive and engaging working environment, with a strong focus on employee development, recognition, and wellbeing. This is a fantastic opportunity to join a business where people are genuinely at the heart of what they do
The Role This is a fast-paced, sales-focused role where you’ll be responsible for converting warm enquiries into confirmed bookings. You’ll guide customers from initial enquiry through to consultation and service delivery, ensuring a smooth and supportive journey throughout.
You’ll manage a high volume of inbound and outbound calls and emails, responding promptly and professionally. A key part of the role is converting enquiries into booked appointments, while providing clear, reassuring information.
You’ll take full ownership of the customer journey, sending confirmations, processing payments, updating CRM systems, and handling queries. You’ll also proactively follow up with prospective customers who haven’t yet committed, helping to maximise conversion rates.
Working closely with the wider team, you’ll contribute to achieving KPIs, improving processes, and maintaining consistently high service standards.
Minimum 3 years’ experience in a sales and customer-focused role
Proven track record of hitting targets and closing sales
Experience managing pipelines and working to KPIs
Confidence in outbound activity and high-volume environments
Strong CRM system experience
Excellent communication skills and ability to build rapport remotely
Strong organisational and prioritisation skills
Commercial awareness and adaptability
High attention to detail and strong IT skills
A proactive, team-oriented approach
Our client offers a supportive and engaging working environment, with a strong focus on employee development, recognition, and wellbeing. This is a fantastic opportunity to join a business where people are genuinely at the heart of what they do