Service Desk Analyst
CV-LibraryPeterborough, CambridgeshirepermanentPosted: 14 April 2026
Apply NowService Desk Analyst
Hybrid / Peterborough after training is completed (4-6 weeks) - Must commutable to Peterborough
6-month contract (likely to extend & paid weekly)
37.5 hours per week – overtime available
Rotating Shift Pattern - Weekend work is required on a rotational basis.
£16.88 per hour - Umbrella assignment rate
Working as part of a project-based team, you will be responsible for resolving technical IT related issues at 1st and 2nd line level, along with getting involved with more hands on tasks, such as desktop builds.
Key Skills:
* 1st line support experience
* Previous IT Service Desk experience (or similar)
* Strong Windows and Google skills (Google Docs and Gmail / Google Mail)
* Experience troubleshooting tickets on a service desk
* Strong communication skills
* Supporting international internal users
Typical working patterns:
Morning 08.00 - 16.30 1 hr break
Late Morning 10.30 – 19.00 1 hr break
Full training and support offered as well as progression opportunities
Hybrid / Peterborough after training is completed (4-6 weeks) - Must commutable to Peterborough
6-month contract (likely to extend & paid weekly)
37.5 hours per week – overtime available
Rotating Shift Pattern - Weekend work is required on a rotational basis.
£16.88 per hour - Umbrella assignment rate
Working as part of a project-based team, you will be responsible for resolving technical IT related issues at 1st and 2nd line level, along with getting involved with more hands on tasks, such as desktop builds.
Key Skills:
* 1st line support experience
* Previous IT Service Desk experience (or similar)
* Strong Windows and Google skills (Google Docs and Gmail / Google Mail)
* Experience troubleshooting tickets on a service desk
* Strong communication skills
* Supporting international internal users
Typical working patterns:
Morning 08.00 - 16.30 1 hr break
Late Morning 10.30 – 19.00 1 hr break
Full training and support offered as well as progression opportunities