Service Desk Manager
CV-LibraryLondon, ENG, GBpermanentPosted: 7 April 2026
Apply NowRole: Service Desk Manager
Location: London (office-based initially, with hybrid flexibility)
Salary: Up to £60,000 + benefits
Benefits: Hybrid working (post-onboarding), progression opportunities, collaborative team environment
I’m currently recruiting for a Service Desk Manager to join a growing managed service provider in London.
This is an excellent opportunity for an experienced service desk leader to step into a role with real responsibility, overseeing a sizeable team, improving service delivery, and helping to bring together teams following a period of growth and acquisition.
You’ll play a key role in creating a positive, high-performing environment where both engineers and customers are prioritised.
What you’ll do
Manage a service desk team of approximately 40 engineers via team leaders
Support and develop team leaders to drive performance and consistency
Ensure high levels of customer service across all support interactions
Identify areas for improvement and implement changes to processes and structure
Build strong working relationships across multiple office locations
You’ll work closely with senior stakeholders to ensure the service desk operates effectively and continues to evolve as the business grows.
What we’re looking for
Previous experience managing a service desk or IT support function
Strong technical background (ideally with experience at 2nd/3rd line level)
Experience leading teams through team leaders or in a matrix environment
A proactive, customer-focused approach to service delivery
Strong communication and leadership skills
You’ll be someone who enjoys developing teams, improving ways of working, and creating a supportive environment where people can perform at their best.
Why apply?
Join a business that is growing and investing in its service capability
Opportunity to manage a large, established team with scope to make improvements
Work closely with leadership and influence how the service desk evolves
Be part of a collaborative, service-driven culture
Hybrid working available once you’ve built relationships with the team
Apply now to take the next step in your service desk leadership career
Location: London (office-based initially, with hybrid flexibility)
Salary: Up to £60,000 + benefits
Benefits: Hybrid working (post-onboarding), progression opportunities, collaborative team environment
I’m currently recruiting for a Service Desk Manager to join a growing managed service provider in London.
This is an excellent opportunity for an experienced service desk leader to step into a role with real responsibility, overseeing a sizeable team, improving service delivery, and helping to bring together teams following a period of growth and acquisition.
You’ll play a key role in creating a positive, high-performing environment where both engineers and customers are prioritised.
What you’ll do
Manage a service desk team of approximately 40 engineers via team leaders
Support and develop team leaders to drive performance and consistency
Ensure high levels of customer service across all support interactions
Identify areas for improvement and implement changes to processes and structure
Build strong working relationships across multiple office locations
You’ll work closely with senior stakeholders to ensure the service desk operates effectively and continues to evolve as the business grows.
What we’re looking for
Previous experience managing a service desk or IT support function
Strong technical background (ideally with experience at 2nd/3rd line level)
Experience leading teams through team leaders or in a matrix environment
A proactive, customer-focused approach to service delivery
Strong communication and leadership skills
You’ll be someone who enjoys developing teams, improving ways of working, and creating a supportive environment where people can perform at their best.
Why apply?
Join a business that is growing and investing in its service capability
Opportunity to manage a large, established team with scope to make improvements
Work closely with leadership and influence how the service desk evolves
Be part of a collaborative, service-driven culture
Hybrid working available once you’ve built relationships with the team
Apply now to take the next step in your service desk leadership career