Service Manager
CV-LibraryKidderminsterpermanentPosted: 15 April 2026
Apply NowService Manager – Kidderminster
Salary: Up to £55,000 per annum
OTE: Up to £70,000 per year
Hours: Monday – Friday, 08:30 – 18:00
Contract: Permanent
Earning Potential (OTE)
Basic Salary: Up to £55,000 per year
Realistic OTE: Up to £70,000 per year (including performance-related earnings)
Vehicle Allowance: Company car or car allowance provided
Additional: Mobile phone and laptop included
Overview
We're looking for an experienced and dedicated Service Manager who is passionate about leading a team to deliver exceptional customer service and inspiring those around them to achieve their best. You'll have a strong background in the service area of the automotive industry and will drive operational excellence across the site, working with departmental managers. This is a fantastic opportunity for someone who is inspirational, able to create, motivate, and lead high-performing teams, and passionate about delivering outstanding customer experiences.
Our client has been named Motor Trader's 'Employer of the Year' and is an official Great Place to Work™, reflecting their commitment to staff development and wellbeing.
Key Responsibilities
Lead and inspire your team to deliver the highest levels of customer service
Monitor compliance with statutory regulations and ensure quality standards are met
Control cost management for the department
Work with departmental managers to ensure a joined-up, positive approach to teamwork
Ensure site and departmental KPIs are met through robust leadership
Lead and develop apprentices
Manage, coach, and motivate employees to ensure high quality of staff
Establish business objectives and personal development goals, monitoring performance
Build strong working relationships with customers
Perform analysis to identify areas of weakness and targeted marketing activity
Ensure all health and safety policies are followed and upheld
Promote the development of your team
What You'll Need
NVQ in Motor Vehicle Mechanics (preferred)
Extensive motor industry experience in a service position at management level
Extensive knowledge of operational running of a workshop and business administration
Exceptionally organised – leads by example and knows how to delegate
Thorough knowledge of customer and market analysis, marketing initiatives, and customer satisfaction
Experienced in people management, particularly achieving through teams
Leadership style should be highly visible and hands-on
Enthusiasm and continuous improvement of product knowledge
Ability to drive business performance through strong customer relationships
Flexible approach to work and adaptable to thrive in a changing environment
Computer literate and confident using technology
DBS check required prior to joining
Benefits Include
Company car or car allowance
Extra day off for your birthday
23 days annual leave + bank holidays
Four times death in service benefit
Internal Mentorship programme
Auto-enrolment pension
Enhanced maternity and paternity policies
Access to wellness programme with 24hr GP access
Mental Health First Aiders
Reward and recognition programmes
Annual appraisals and progression opportunities
Manufacturer and in-house training
Long service recognition
Branded uniform
Don't tick every box?
If you have service management experience and a passion for leading teams, we want to hear from you. We value leadership skills, a hands-on approach, and a commitment to excellence.
Sound like you?
If you're ready to lead an award-winning service department, get in touch with Cal Ryan today.
Call Cal Ryan at Kemp Recruitment on (phone number removed)
Email: (url removed)
Ref: INDCR
Salary: Up to £55,000 per annum
OTE: Up to £70,000 per year
Hours: Monday – Friday, 08:30 – 18:00
Contract: Permanent
Earning Potential (OTE)
Basic Salary: Up to £55,000 per year
Realistic OTE: Up to £70,000 per year (including performance-related earnings)
Vehicle Allowance: Company car or car allowance provided
Additional: Mobile phone and laptop included
Overview
We're looking for an experienced and dedicated Service Manager who is passionate about leading a team to deliver exceptional customer service and inspiring those around them to achieve their best. You'll have a strong background in the service area of the automotive industry and will drive operational excellence across the site, working with departmental managers. This is a fantastic opportunity for someone who is inspirational, able to create, motivate, and lead high-performing teams, and passionate about delivering outstanding customer experiences.
Our client has been named Motor Trader's 'Employer of the Year' and is an official Great Place to Work™, reflecting their commitment to staff development and wellbeing.
Key Responsibilities
Lead and inspire your team to deliver the highest levels of customer service
Monitor compliance with statutory regulations and ensure quality standards are met
Control cost management for the department
Work with departmental managers to ensure a joined-up, positive approach to teamwork
Ensure site and departmental KPIs are met through robust leadership
Lead and develop apprentices
Manage, coach, and motivate employees to ensure high quality of staff
Establish business objectives and personal development goals, monitoring performance
Build strong working relationships with customers
Perform analysis to identify areas of weakness and targeted marketing activity
Ensure all health and safety policies are followed and upheld
Promote the development of your team
What You'll Need
NVQ in Motor Vehicle Mechanics (preferred)
Extensive motor industry experience in a service position at management level
Extensive knowledge of operational running of a workshop and business administration
Exceptionally organised – leads by example and knows how to delegate
Thorough knowledge of customer and market analysis, marketing initiatives, and customer satisfaction
Experienced in people management, particularly achieving through teams
Leadership style should be highly visible and hands-on
Enthusiasm and continuous improvement of product knowledge
Ability to drive business performance through strong customer relationships
Flexible approach to work and adaptable to thrive in a changing environment
Computer literate and confident using technology
DBS check required prior to joining
Benefits Include
Company car or car allowance
Extra day off for your birthday
23 days annual leave + bank holidays
Four times death in service benefit
Internal Mentorship programme
Auto-enrolment pension
Enhanced maternity and paternity policies
Access to wellness programme with 24hr GP access
Mental Health First Aiders
Reward and recognition programmes
Annual appraisals and progression opportunities
Manufacturer and in-house training
Long service recognition
Branded uniform
Don't tick every box?
If you have service management experience and a passion for leading teams, we want to hear from you. We value leadership skills, a hands-on approach, and a commitment to excellence.
Sound like you?
If you're ready to lead an award-winning service department, get in touch with Cal Ryan today.
Call Cal Ryan at Kemp Recruitment on (phone number removed)
Email: (url removed)
Ref: INDCR