Support Worker (Complex Needs)
CV-LibraryLeicester, City of LeicesterpermanentPosted: 14 May 2026
Apply NowWe are the Housing Network (THN), a purpose-led organisation working in partnership with the YMCA to support our communities. We are in an exciting period of growth and are looking for experienced and passionate people to help us support vulnerable individuals and families experiencing homelessness.
Are you an experienced Support Worker, looking to join at an exciting time of growth and be part of a brand-new service opening in Leicester. If you are passionate about supporting vulnerable people and want to help us shape and create a great service for those who need us most, this could be the role for you!
* Looking for an opportunity to use your skills, experience and commitment to transform the lives of highly vulnerable people
* Highly experienced working with families facing homelessness and/or people struggling with mental-health, substance misuse, a history of offending and other complex needs
What you’ll be doing
* Providing strength based and trauma informed support, building trusting relationships with residents and creating meaningful (outcome focused) support plans.
* Providing 1:1 support sessions, interventions and signposting to help residents gain independence.
* Manage a caseload of residents in an effective way to ensure all residents receive and engage with appropriate amounts and types of support for their needs.
* Support residents to understand and complete tenancy documentation, understand their benefits and identify knowledge gaps which can be added into support plans for future engagement.
* Uphold high levels of safeguarding awareness and protection for individuals, residents, colleagues and the wider community.
What you’ll receive
* Salary - £29,000
* 31 days of annual leave
* 41 hours of training
* On-site parking
* Blue Light Card
* Referral programme
Are you an experienced Support Worker, looking to join at an exciting time of growth and be part of a brand-new service opening in Leicester. If you are passionate about supporting vulnerable people and want to help us shape and create a great service for those who need us most, this could be the role for you!
* Looking for an opportunity to use your skills, experience and commitment to transform the lives of highly vulnerable people
* Highly experienced working with families facing homelessness and/or people struggling with mental-health, substance misuse, a history of offending and other complex needs
What you’ll be doing
* Providing strength based and trauma informed support, building trusting relationships with residents and creating meaningful (outcome focused) support plans.
* Providing 1:1 support sessions, interventions and signposting to help residents gain independence.
* Manage a caseload of residents in an effective way to ensure all residents receive and engage with appropriate amounts and types of support for their needs.
* Support residents to understand and complete tenancy documentation, understand their benefits and identify knowledge gaps which can be added into support plans for future engagement.
* Uphold high levels of safeguarding awareness and protection for individuals, residents, colleagues and the wider community.
What you’ll receive
* Salary - £29,000
* 31 days of annual leave
* 41 hours of training
* On-site parking
* Blue Light Card
* Referral programme