TechOps / Application Support Manager
CV-LibraryCroydon, Greater LondonpermanentPosted: 4 August 2026
Apply NowTechOps / Application Support Manager
Job Description
TechOps / Application Support Manager required to take ownership of technical operations across a large-scale, multi-site technology estate. This is a hands-on leadership role, combining team management with direct responsibility for infrastructure, networking, monitoring, and operational support.
You'll lead a small team of engineers, drive operational excellence, improve monitoring and incident management processes, and act as the senior escalation point for complex technical issues. You'll also play a key role in the deployment and support of IoT devices, networking equipment, and edge technologies across distributed locations.
Key Requirements:
* 6+ years' experience in Technical Operations, Infrastructure, IT Support, or Field Engineering.
* Previous people management and team leadership experience.
* Strong networking knowledge (VPNs, VLANs, DHCP, DNS, firewalls, routing).
* Experience managing distributed technology estates and IoT devices.
* Proven troubleshooting and root-cause analysis skills.
* Comfortable working with remote monitoring, device management tools, and CLI/SSH environments.
* Strong documentation, process improvement, and stakeholder management skills.
Desirable:
* Knowledge of cloud platforms, APIs, and operational data analysis.
* Jira Service Management administration.
* Microsoft 365 administration.
* ITIL certification.
This is an excellent opportunity for a proactive technical leader who enjoys balancing strategy, people management, and hands-on technical problem-solving in a fast-paced operational environment
Job Description
TechOps / Application Support Manager required to take ownership of technical operations across a large-scale, multi-site technology estate. This is a hands-on leadership role, combining team management with direct responsibility for infrastructure, networking, monitoring, and operational support.
You'll lead a small team of engineers, drive operational excellence, improve monitoring and incident management processes, and act as the senior escalation point for complex technical issues. You'll also play a key role in the deployment and support of IoT devices, networking equipment, and edge technologies across distributed locations.
Key Requirements:
* 6+ years' experience in Technical Operations, Infrastructure, IT Support, or Field Engineering.
* Previous people management and team leadership experience.
* Strong networking knowledge (VPNs, VLANs, DHCP, DNS, firewalls, routing).
* Experience managing distributed technology estates and IoT devices.
* Proven troubleshooting and root-cause analysis skills.
* Comfortable working with remote monitoring, device management tools, and CLI/SSH environments.
* Strong documentation, process improvement, and stakeholder management skills.
Desirable:
* Knowledge of cloud platforms, APIs, and operational data analysis.
* Jira Service Management administration.
* Microsoft 365 administration.
* ITIL certification.
This is an excellent opportunity for a proactive technical leader who enjoys balancing strategy, people management, and hands-on technical problem-solving in a fast-paced operational environment