Temporary Receptionist
* Start ASAP – On-going
* £13ph
* Shifts: 7 days a week, 7.15am to 3.15pm and 2pm to 10pm
Key responsibilities:
* Taking reservations either face to face, over the phone or email
* Be responsible for handling incoming and outgoing telephone calls promptly and courteously, ensuring that enquiries and messages are always dealt with efficiently
* Develop and maintain effective liaison with other departments
* Ensure that guests are visitors are well looked after
* Too ensure that parcels are received without delay
* Responsible for the Reception area, ensuring that the area is clean and tidy, parcels are received, and that security measures are maintained
* Responsible for taking customer payments and reconciling banking to ensure financial safeguarding are maintained
* Deal with customer complaints and follow relevant complaints processes
* Will occasionally support the conference centre team with large functions
* Report any accidents or incidents, following company procedures
* Attend training courses related to the role as and when required
Key Skills
* Experience in a similar role is essential
* Has effective interpersonal and communication skills, with the ability to communicate at all levels.
* Being approachable, calm under pressure, maintaining a professional and positive manner
* Has a hands-on approach, is well organised, able to multitask and utilise their own initiative
* Previous experience of working with IT systems and/or databases
* Can demonstrate flexibility regarding shifts which include early and late shifts along with weekend working