Tenancy Co-ordinator
CV-LibraryBarnstaple, DevoncontractPosted: 9 March 2026
Apply NowRole: Tenancy Coordinator
Location: Barnstaple and surrounding areas
Salary: Up to £25,567.20 per annum plus essential car user allowance
Hours: 37 hours per week
Contract: Fixed Term – 6 months Maternity Cover
The Role
We are now looking to recruit a Tenancy Co-ordinator, to join our Neighbourhoods Team. You will be responsible for Tenancy Changes such as successions, name changes and updates to our housing management system and low level anti-social behaviour (ASB)including neighbourhood disputes.
The main responsibilities of the role are:
* To ensure a high-quality customer focused and responsive service is provided when dealing with customers enquiries that relate to the Neighbourhood Team.
* Responsible for low level ASB to include Neighbour disputes.
* Responsible for Tenancy Changes such as successions, name changes and updates to Cx.
* To assist in Estate Inspections and Health and Safety Inspections on patch.
* Responsible for Starter tenancy reviews and Post Tenancy visits including inspection of property.
* To act as the main point of contact for Neighbourhood Customers.
About You
* Previous experience working in a front-line housing service or previous experience working in a front-line customer service position.
* Good inter-personal and people skills.
* Ability to collate, prepare and present information in a clear and logical format.
* Good listening skills and an ability to empathise.
Benefits
* 27 days holiday plus bank holidays
* 7% Employer contribution Pension
* Cash Plan of up to £1600 per year
* Employee Assistance Programme (EAP)
* Health & Wellbeing Support
* Family Friendly Policies
* Cycle to Work Scheme
* Tech Scheme
* Refer a Friend Scheme
The successful candidate will be required to complete an Enhanced DBS check.
Closing date: Thursday, 19 March 2026 – 09:00
Interviews: 23 March 2026
We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form
Location: Barnstaple and surrounding areas
Salary: Up to £25,567.20 per annum plus essential car user allowance
Hours: 37 hours per week
Contract: Fixed Term – 6 months Maternity Cover
The Role
We are now looking to recruit a Tenancy Co-ordinator, to join our Neighbourhoods Team. You will be responsible for Tenancy Changes such as successions, name changes and updates to our housing management system and low level anti-social behaviour (ASB)including neighbourhood disputes.
The main responsibilities of the role are:
* To ensure a high-quality customer focused and responsive service is provided when dealing with customers enquiries that relate to the Neighbourhood Team.
* Responsible for low level ASB to include Neighbour disputes.
* Responsible for Tenancy Changes such as successions, name changes and updates to Cx.
* To assist in Estate Inspections and Health and Safety Inspections on patch.
* Responsible for Starter tenancy reviews and Post Tenancy visits including inspection of property.
* To act as the main point of contact for Neighbourhood Customers.
About You
* Previous experience working in a front-line housing service or previous experience working in a front-line customer service position.
* Good inter-personal and people skills.
* Ability to collate, prepare and present information in a clear and logical format.
* Good listening skills and an ability to empathise.
Benefits
* 27 days holiday plus bank holidays
* 7% Employer contribution Pension
* Cash Plan of up to £1600 per year
* Employee Assistance Programme (EAP)
* Health & Wellbeing Support
* Family Friendly Policies
* Cycle to Work Scheme
* Tech Scheme
* Refer a Friend Scheme
The successful candidate will be required to complete an Enhanced DBS check.
Closing date: Thursday, 19 March 2026 – 09:00
Interviews: 23 March 2026
We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form