Tenant Liaison Officer
CV-LibraryChesterfield, DerbyshirepermanentPosted: 10 March 2026
Apply NowTenant Liaison Officer
Linear Recruitment are currently partnering with a well-established social housing contractor as they search for a Tenant Liaison Officer for their Decarbonisation scheme in Chesterfield. As a Tenant Liaison Officer, you will be responsible for managing the customer/resident journey whilst following the client and company engagement procedures.
Responsibilities
* To provide consultation and support to residents prior to, during and after works to their homes – ensuring high levels of customer satisfaction.
* Identifying vulnerable tenants and any additional needs they might need to accommodate for them.
* Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies.
* Ensuring that any problems/issues are dealt with promptly resulting in fair and reasonable solutions.
* Managing the customer/resident journey whilst following the client and company engagement procedures.
* To develop effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders and the local community.
* Carry out: choice events, consultation events and individual consultation with residents regarding future work.
* Carry out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
* Complete resident profiling and work with the site management team to implement effective working practices and discuss with the client’s customer care team where appropriate.
* Agree access arrangements with the resident and book appointments to enable the work to their home.
* Ensure relevant communication packs are set up for new contracts.
* Involvement in Social Value Returns, identifying, organising & participating in community-based events.
Requirements
* Ability to efficiently organise workload
* Customer service skills
* Strong and effective communication skills.
* An understanding of H&S regulations and working practices relating to construction sites.
* Basic understanding of GDPR and Data Protection
Linear Recruitment are currently partnering with a well-established social housing contractor as they search for a Tenant Liaison Officer for their Decarbonisation scheme in Chesterfield. As a Tenant Liaison Officer, you will be responsible for managing the customer/resident journey whilst following the client and company engagement procedures.
Responsibilities
* To provide consultation and support to residents prior to, during and after works to their homes – ensuring high levels of customer satisfaction.
* Identifying vulnerable tenants and any additional needs they might need to accommodate for them.
* Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies.
* Ensuring that any problems/issues are dealt with promptly resulting in fair and reasonable solutions.
* Managing the customer/resident journey whilst following the client and company engagement procedures.
* To develop effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders and the local community.
* Carry out: choice events, consultation events and individual consultation with residents regarding future work.
* Carry out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
* Complete resident profiling and work with the site management team to implement effective working practices and discuss with the client’s customer care team where appropriate.
* Agree access arrangements with the resident and book appointments to enable the work to their home.
* Ensure relevant communication packs are set up for new contracts.
* Involvement in Social Value Returns, identifying, organising & participating in community-based events.
Requirements
* Ability to efficiently organise workload
* Customer service skills
* Strong and effective communication skills.
* An understanding of H&S regulations and working practices relating to construction sites.
* Basic understanding of GDPR and Data Protection