Vulnerable Customer Specialist
CV-LibraryBristol, City of BristolpermanentPosted: 19 March 2026
Apply NowVULNERABLE CUSTOMER SPECIALIST
BRISTOL
£28-32K
Our client is looking to recruit a Vulnerable Customer Specialist to join their growing team.
This is a full-time, permanent position with hybrid working on a 3:2 split.
ABOUT THE ROLE
As a Vulnerable Customer Specialist, you will:
* Be responsible for handling challenging, emotive and sensitive cases, often dealing with vulnerable customers.
* Answer inbound calls from customers, using empathy and listening skills to build trust.
* Liaise with customers to ensure that cases are resolved in line with organisational standards and industry regulations.
REQUIRED SKILLS & EXPERIENCE
* Our client is looking for someone who has strong experience working with vulnerable customers within a call centre environment.
* You’ll need excellent communication skills, a confident telephone manner and a proactive approach.
NEXT STEPS
If you’re interested in applying for the Vulnerable Customer Specialist position, please send us your up to date CV today
BRISTOL
£28-32K
Our client is looking to recruit a Vulnerable Customer Specialist to join their growing team.
This is a full-time, permanent position with hybrid working on a 3:2 split.
ABOUT THE ROLE
As a Vulnerable Customer Specialist, you will:
* Be responsible for handling challenging, emotive and sensitive cases, often dealing with vulnerable customers.
* Answer inbound calls from customers, using empathy and listening skills to build trust.
* Liaise with customers to ensure that cases are resolved in line with organisational standards and industry regulations.
REQUIRED SKILLS & EXPERIENCE
* Our client is looking for someone who has strong experience working with vulnerable customers within a call centre environment.
* You’ll need excellent communication skills, a confident telephone manner and a proactive approach.
NEXT STEPS
If you’re interested in applying for the Vulnerable Customer Specialist position, please send us your up to date CV today