Junior IT Support Engineer
CV-LibraryCoalvillepermanentPosted: 29 April 2026
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Smart Payment Technologies delivers innovative, secure, and tailored payment solutions to businesses across the UK. By leveraging the latest advancements in payment and security technologies, we help organisations adapt and thrive in a fast-changing digital landscape.
Our IT team supports a hybrid Microsoft-based infrastructure across multiple UK offices, ensuring the reliability, security, and performance of business-critical payment platforms.
About the Role
We’re seeking a proactive Junior IT Support Engineer to act as the first point of contact for IT support across the business. You’ll handle helpdesk queries, support users across UK offices, and assist with system maintenance, while developing towards 2nd Line responsibilities.
Key Responsibilities
Manage and resolve IT support tickets (desktop & remote support)
Administer users in Active Directory and Microsoft 365
Build and deploy laptops/desktops
Assist with patching, updates, and security tasks
Support VPN access and endpoint security alerts
Maintain IT asset records and documentation
Assist with IT projects and compliance activities
Skills & Experience
Essential:
Windows 10/11 troubleshooting
Active Directory / Microsoft 365 admin
Basic networking (DNS, DHCP, VPN)
Experience with ticketing systems
Strong problem-solving skills
Desirable:
1st Line support experience
Intune, PDQ Deploy or similar tools
Basic PowerShell
Awareness of security/compliance standards
Understanding of regulated environments (PCI DSS, Cyber Essentials, ISO 27001).
Additional Info
Based in Coalville with occasional UK travel
Some out-of-hours work required
DBS and credit check required (completed by the company)
Must hold a valid passport
Smart Payment Technologies delivers innovative, secure, and tailored payment solutions to businesses across the UK. By leveraging the latest advancements in payment and security technologies, we help organisations adapt and thrive in a fast-changing digital landscape.
Our IT team supports a hybrid Microsoft-based infrastructure across multiple UK offices, ensuring the reliability, security, and performance of business-critical payment platforms.
About the Role
We’re seeking a proactive Junior IT Support Engineer to act as the first point of contact for IT support across the business. You’ll handle helpdesk queries, support users across UK offices, and assist with system maintenance, while developing towards 2nd Line responsibilities.
Key Responsibilities
Manage and resolve IT support tickets (desktop & remote support)
Administer users in Active Directory and Microsoft 365
Build and deploy laptops/desktops
Assist with patching, updates, and security tasks
Support VPN access and endpoint security alerts
Maintain IT asset records and documentation
Assist with IT projects and compliance activities
Skills & Experience
Essential:
Windows 10/11 troubleshooting
Active Directory / Microsoft 365 admin
Basic networking (DNS, DHCP, VPN)
Experience with ticketing systems
Strong problem-solving skills
Desirable:
1st Line support experience
Intune, PDQ Deploy or similar tools
Basic PowerShell
Awareness of security/compliance standards
Understanding of regulated environments (PCI DSS, Cyber Essentials, ISO 27001).
Additional Info
Based in Coalville with occasional UK travel
Some out-of-hours work required
DBS and credit check required (completed by the company)
Must hold a valid passport