Call Handler
CV-LibraryCity of Westminster, Greater LondoncontractPosted: 6 March 2026
Apply NowDV Cleared Call Handler opportunity available suitable for ex-Police individuals or those who have worked in a national security or defence environment. This role is paying £300 per day.
This is a non-IT role. Suitable for someone with a Police background.
One of our government clients is looking for an experienced Call Handler to join them for a 6 month contract. They are offering £300 per day, inside IR35.
Our client is based in London (SW1) onsite full time. They operate on a 24x7 rota shift pattern and this role is DAY TIME hours.
This role is working in a DV Security Cleared environment. You will need to be DV (developed vetting) cleared or eligible to undertake DV Security Clearance.
Would suit the following: Communications Operator, Dispatcher, Contact Handler, Command and Control Operator, Communications Officer, Call Centre Handler, Telecoms Operator, Internal Communications.
Skills Experience:
* Outstanding customer service - Calm, confident, and responsive under pressure
* Team player – Collaborative, supportive, and reliable in a fast-paced environment.
* Clear communicator – Strong verbal skills and active listening.
* Organised and efficient – Skilled at managing time and priorities.
* Confident with ICT systems and telephony tools.
* Experience in a contact centre or similar high-volume environment. (Desirable)
* Familiarity with Microsoft Teams and other video call systems to set up meetings and calls. (Desirable)
* Multilingual abilities are a plus. (Desirable)
If you think you’d be a good fit for this role, please apply here. We look forward to hearing from you!
- SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all
This is a non-IT role. Suitable for someone with a Police background.
One of our government clients is looking for an experienced Call Handler to join them for a 6 month contract. They are offering £300 per day, inside IR35.
Our client is based in London (SW1) onsite full time. They operate on a 24x7 rota shift pattern and this role is DAY TIME hours.
This role is working in a DV Security Cleared environment. You will need to be DV (developed vetting) cleared or eligible to undertake DV Security Clearance.
Would suit the following: Communications Operator, Dispatcher, Contact Handler, Command and Control Operator, Communications Officer, Call Centre Handler, Telecoms Operator, Internal Communications.
Skills Experience:
* Outstanding customer service - Calm, confident, and responsive under pressure
* Team player – Collaborative, supportive, and reliable in a fast-paced environment.
* Clear communicator – Strong verbal skills and active listening.
* Organised and efficient – Skilled at managing time and priorities.
* Confident with ICT systems and telephony tools.
* Experience in a contact centre or similar high-volume environment. (Desirable)
* Familiarity with Microsoft Teams and other video call systems to set up meetings and calls. (Desirable)
* Multilingual abilities are a plus. (Desirable)
If you think you’d be a good fit for this role, please apply here. We look forward to hearing from you!
- SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all